vichy Posted August 5, 2009 Report Share Posted August 5, 2009 Hi there, I just upgraded to 3.4.0.3201 from the previous posted version. We have a domain set up specifically to play number change annoucements (reference of calls) via custom mailbox recordings. i.e. "the number xxx has been changed to yyy". In the previous version, I would simply set the maximum number of messages field to 0 and this would allow me to have my custom greeting still play and then the voicemail system would hang up/not record any messages. Since upgrading to the new version, if my mailbox max messages is set to 0, I get a mailbox full message with no custom greeting. It seems as thought the only way for me to replicate what I had in previous versions is to remove the 0 from max messages and let everyone record silent messages. This is fine, but seems as though I am putting unecessary load on the system. Is there a way to replicate what I had before with the newer versions? In the past we have had quite a few uses for this other then just reference of calls. For instance, weather announcement lines....tele-thon type voting polls...etc. Thanks! Quote Link to comment Share on other sites More sharing options...
vichy Posted September 29, 2009 Author Report Share Posted September 29, 2009 Hi there, I just upgraded to 3.4.0.3201 from the previous posted version. We have a domain set up specifically to play number change annoucements (reference of calls) via custom mailbox recordings. i.e. "the number xxx has been changed to yyy". In the previous version, I would simply set the maximum number of messages field to 0 and this would allow me to have my custom greeting still play and then the voicemail system would hang up/not record any messages. Since upgrading to the new version, if my mailbox max messages is set to 0, I get a mailbox full message with no custom greeting. It seems as thought the only way for me to replicate what I had in previous versions is to remove the 0 from max messages and let everyone record silent messages. This is fine, but seems as though I am putting unecessary load on the system. Is there a way to replicate what I had before with the newer versions? In the past we have had quite a few uses for this other then just reference of calls. For instance, weather announcement lines....tele-thon type voting polls...etc. Thanks! Well...I guess no one else is using this appliance for this type of thing. In case it comes up in the future for anyone...I have had to go back to v 3.3.1.3177 to get this functionality. This one alows a custom greeting to still be played when max messages is set to 0....it also just disconnects at the end of the message instead of recording a blank message. Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted September 29, 2009 Report Share Posted September 29, 2009 why not use a IVR Node or a Auto Attendant? it will play the greeting then terminate the call if you set it up the right way Quote Link to comment Share on other sites More sharing options...
vichy Posted October 30, 2009 Author Report Share Posted October 30, 2009 why not use a IVR Node or a Auto Attendant? it will play the greeting then terminate the call if you set it up the right way Forgot to chime in here and say Thanks! I find the IVR node works best out of the two. Main reason being, I couldnt figure out away to stop the AA from getting stuck in a loop if somone happens to press a key during the playback. Incase anyone comes across this same thing, I set the IVR Node with the DTMF Matching set to T, the SOAP URI set to action:bye and the timeout set to the duration of my recording (15s in my case). Thanks again Quote Link to comment Share on other sites More sharing options...
pbxuser911 Posted October 30, 2009 Report Share Posted October 30, 2009 glad i was helpfull Quote Link to comment Share on other sites More sharing options...
hosted Posted November 3, 2009 Report Share Posted November 3, 2009 to cause the AA not to loop set the hang up to 1 second.. Quote Link to comment Share on other sites More sharing options...
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