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Cannot receive incoming calls on Eyebeam


Vinod
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Hi,

 

I am able to register and make outbound calls from my eyebeam softphone. But i cant receive incoming calls and it announces "The extension is busy at the moment" when calling my eyebeam.

 

But with x-lite both incoming and outgoing works fine without any problem.

 

 

Please someone help me with this.

 

 

Thanks

Vinod

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Hi,

 

I am able to register and make outbound calls from my eyebeam softphone. But i cant receive incoming calls and it announces "The extension is busy at the moment" when calling my eyebeam.

 

But with x-lite both incoming and outgoing works fine without any problem.

 

 

Please someone help me with this.

 

 

Thanks

Vinod

 

One problem could be that the DND is set on Eyebeam. Other problem could be that eyebeam is rejecting calls for a different reason (may be codec issue).

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I am able to register and make outbound calls from my eyebeam softphone. But i cant receive incoming calls and it announces "The extension is busy at the moment" when calling my eyebeam.

 

If you turn the logging of other SIP packets on then you should see what the eyebeam returns. That might give us a hint on what is going on.

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