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How to remove Music on hold


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I have an issue regarding the playing of the music on hold. At the moment, when the line is busy, the third caller that calls in hears MOH insted of the normal ring ring tone.



1. When a client calls into their trunk number, it goes “Ring Ring” “Ring Ring”

2. Then when they are on the line with their client and another person calls, the new caller now hears a Music instead of “Ring Ring” “Ring Ring”.

3. In simple terms, when the person is busy on the phone and another person calls, the new caller hears a music instead of ring ring.

4. They would like to change it so that the new caller does not hear a music but instead Ring Ring too.


How can I do that?

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