Thiago Posted February 16, 2010 Report Share Posted February 16, 2010 Hi I have an issue regarding the playing of the music on hold. At the moment, when the line is busy, the third caller that calls in hears MOH insted of the normal ring ring tone. 1. When a client calls into their trunk number, it goes “Ring Ring” “Ring Ring” 2. Then when they are on the line with their client and another person calls, the new caller now hears a Music instead of “Ring Ring” “Ring Ring”. 3. In simple terms, when the person is busy on the phone and another person calls, the new caller hears a music instead of ring ring. 4. They would like to change it so that the new caller does not hear a music but instead Ring Ring too. How can I do that? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 16, 2010 Report Share Posted February 16, 2010 That really sounds not like it should be. The part where the caller calls in an hears MoH I dont get it. Does the phone accept the call and put it on hold right away? What phones are you using? Quote Link to comment Share on other sites More sharing options...
pbx support Posted February 19, 2010 Report Share Posted February 19, 2010 That really sounds not like it should be. The part where the caller calls in an hears MoH I dont get it. Does the phone accept the call and put it on hold right away? What phones are you using? Is the call going through the queue (ACD) or hunt group? Quote Link to comment Share on other sites More sharing options...
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