hosted Posted March 24, 2010 Report Share Posted March 24, 2010 If would be nice to have a ACD user press a DMTF for a call back. (instead of waiting) This user will remain in line still in the ACD. When their at the front of the line it would then call the ACD agent and then call the user (who requested the call back). The idea however is this user can hang up the phone and keep their position in the ACD system. First in First out Quote Link to comment Share on other sites More sharing options...
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