ap_6200 Posted September 24, 2007 Report Share Posted September 24, 2007 Is anyone else experiencing issues when checking voicemail from Polycom phones (or any other type of phone) that when pressing "7" to delete - especially during the message that you know you want to delete - that it gives an extended BEEP - 1 to 2 seconds - as opposed to just simply hearing the "beep" and the next message or prompt. It's annoying, and is starting to affect our customer base. It's reproducible with different lengths of voicemails. I'd say 25 to 50 percent of the time i can get it to BEEEEP. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 24, 2007 Report Share Posted September 24, 2007 Clarify: You mean when you listen to voicemail and then press '7' you have this effect? You hear that on the phone? Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted September 25, 2007 Author Report Share Posted September 25, 2007 Clarify: You mean when you listen to voicemail and then press '7' you have this effect? You hear that on the phone? Yes... Listening to voicemail... .press '7' to delete... it's a long extended DTMF tone...... Happens quite frequently. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 25, 2007 Report Share Posted September 25, 2007 Are you sure this is a problem of the PBX? Usually the SIP phone generates the DTMF tones for user input. Quote Link to comment Share on other sites More sharing options...
ap_6200 Posted September 26, 2007 Author Report Share Posted September 26, 2007 Are you sure this is a problem of the PBX? Usually the SIP phone generates the DTMF tones for user input. I'm not sure of anything - I was posing the question if anyone else had witnessed this - especially with the Polycom phones. Thanks, Quote Link to comment Share on other sites More sharing options...
gotvoip Posted September 26, 2007 Report Share Posted September 26, 2007 I am using a polycom 550 and don't have any issues hitting 7 on the mailbox. Quote Link to comment Share on other sites More sharing options...
Phone User Posted November 9, 2007 Report Share Posted November 9, 2007 I've had the same problem with my Polycom 501 phone (hitting "7" to delete the message sometime results in a DTMF tone that lasts a couple of seconds). It dosen't happen all the time, but it is kind of annoying when it does. Quote Link to comment Share on other sites More sharing options...
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