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On Hold "Alert"


ap_6200
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Is there a function on the polycom phones or pbxnsip to sound a notice after a call has been put on hold for a period of time? We had an agent put a call on hold this morning and forgot about it.

 

When using hold, the PBX does not send a reminder (AFAIK there is no way to do this in SIP). So it is the job of the phone. I know some other support hold reminder, but am not sure about Polycom.

 

FYI the PBX has a park reminder in 2.1. In this case the call is technically disconnected from the phone and the PBX starts a new call to the extension that parked the call.

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