ap_6200 Posted October 16, 2007 Report Share Posted October 16, 2007 Is there a function on the polycom phones or pbxnsip to sound a notice after a call has been put on hold for a period of time? We had an agent put a call on hold this morning and forgot about it. Any input would be helpful. Thanks, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 16, 2007 Report Share Posted October 16, 2007 Is there a function on the polycom phones or pbxnsip to sound a notice after a call has been put on hold for a period of time? We had an agent put a call on hold this morning and forgot about it. When using hold, the PBX does not send a reminder (AFAIK there is no way to do this in SIP). So it is the job of the phone. I know some other support hold reminder, but am not sure about Polycom. FYI the PBX has a park reminder in 2.1. In this case the call is technically disconnected from the phone and the PBX starts a new call to the extension that parked the call. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.