mattlandis Posted September 28, 2010 Report Share Posted September 28, 2010 in v4 under an AgentGroup | Agents there is a Agent Availability. How is this set? We have 3 people that are in the office at different times. from 6a-8a goto agent 1 from 8-5 goto agent 2 from 5-7 goto agent 3 Can we do that with Agent Availability? How? tx! Matt Quote Link to comment Share on other sites More sharing options...
tanerultanir Posted September 28, 2010 Report Share Posted September 28, 2010 I solved that problem with different AAs and properly set sevice flags. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted September 28, 2010 Author Report Share Posted September 28, 2010 rrrrrggg...that gets so confoundingly complicated... impossible to administer? mattt Quote Link to comment Share on other sites More sharing options...
pbx support Posted September 29, 2010 Report Share Posted September 29, 2010 rrrrrggg...that gets so confoundingly complicated... impossible to administer? mattt You can always ask the agents to login when their time starts & logout when their time is up. We have more agent-centric scheduling coming in the future releases. No date set yet. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted September 29, 2010 Author Report Share Posted September 29, 2010 thanks for the headsup. all the flag inside flags gets hard to wrap my small mind around and continue to support. matt Quote Link to comment Share on other sites More sharing options...
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