Unable to call out

[Alexandre]

Hello,

 

I'm discovering the snomeOne software these days and at first sight, i'm really impressed by its efficiency.

 

I have been unsing Axon and 3CX but SnomOne is by far much more efficient and powerful.

 

However, I am stucking on a strange problem : i can receive call but I cannot place a call.

 

I set up 2 trunks : i'm able to receive call from both but each time I try to place a call, i can see a 403 error in log file.

 

I have a dial plan which contains only one line with the pattern 0* with replacement to 0* same routing to only one trunk. (I ve got 2 trunks but only one is used for outbound calls).

 

Each time, unable to place call :

 

Dialplan "Standard Dialplan": Match 0234567890@pbx.MYSITEHIDDENFORPRIVACY.com to <sip:0234567890@ippi.fr;user=phone> on trunk IPPI

[5] 2010/11/22 15:40:10: INVITE Response 403 GW call denied: Terminate 2db69705@pbx

 

I tried with another trunk (1* was used as prefix in dialplan and replaced by 0*) :

 

[5] 2010/11/22 15:38:53: Dialplan "Standard Dialplan": Match 1234567890@pbx.MYSITEHIDDENFORPRIVACY.com to <sip:0234567890@keyyo.net;user=phone> on trunk Keoy

[5] 2010/11/22 15:38:53: INVITE Response 403 From != Cred. Your request have been logged: Terminate 53696194@pbx

 

 

 

For both trunks, 403 error.

 

 

I'm stucking here as I never had before such kind of problems with an IP PBX.

 

Thank you so much for help.

 

Best regards,

Alex.

[Vodia PBX]

This is probably a problem with the presentation of the From/To/P-Asserted-Identity/Remote-Party-ID/... Every service providers wants to have it a different way.

 

You can try changing the modes in the trunk. The default is RFC3325, but it seems your service provider wants it a different way. Try "no hide", then the BPX will (ab-)use the From header to indicate who will pay the bill.

 

 

[Alexandre]

Hello,

 

THank you pbxnsip for answering my question so quickly.

 

In fact, I don't know exactly where I should put on the trunk page the "no hide" option ?

 

 

Could you tell me then where I would be able to activate this option ?

 

 

Thank you,

 

Alex.

[Vodia PBX]

It is in the trunk settings at the bottom. Search for "3325", then you find the setting.

[Alexandre]

Okay so I looked again.

 

I changed the setting to No indication and it works perfectly !

 

So for others who expected outbound call problem, set the following parameter in your trunk settings :

 

 

 

Thanks for precious help !,

Alex.