andrewgroup Posted January 5, 2011 Report Share Posted January 5, 2011 A common situation is the need to provide a client with the traditional night button. Customers use this as an ad-hoc method to close early or stay late.. With the current functionality you have to build various service flags and put them in order (manual flags first) and the following are just a few CLOSED, LUNCH, HOLIDAY, SCHEDULED. then matching mailboxes with messages or autoattendants with call routing. I think the right approach might be having he ability to nest service flags. By this I mean if this service flag is set, then check and process the SUB service flags first. I think this would overcome some problems we have that result in creating more than necessary service flags, or timing issues with scheduled service flags. Quote Link to comment Share on other sites More sharing options...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.