olecoot Posted January 18, 2011 Report Share Posted January 18, 2011 We have a support contract with PBXnSIP and we can no longer send email to the support email address. Those emails started bouncing yesterday. Where do we send support email now? Also, how do we get to the PBXnSIP support ticket site now?? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 18, 2011 Report Share Posted January 18, 2011 This will be handled by snom now. The persons are the same, and there are more support people in snom available who can also take over. Quote Link to comment Share on other sites More sharing options...
gotvoip Posted January 18, 2011 Report Share Posted January 18, 2011 https://support.snom.com/ is where new tickets can be opened. You just need to register. Quote Link to comment Share on other sites More sharing options...
olecoot Posted January 18, 2011 Author Report Share Posted January 18, 2011 Unfortunately, the support web site is geared toward the snom phone and not conducive to PBXnSIP. The MAC address of an affected phone is necessary to open a ticket. We do not use snom phones at this time. Also, all of my open tickets are now missing. I realize that PBXnSIP is no longer PBXnSIP but there should be a way to open a support ticket without having to enter an snom phone MAC address. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 18, 2011 Report Share Posted January 18, 2011 yes, that requirement of MAC is a little a pain. I just saved a MAC and always put the same one in. but it is a bit off putting. ;-) and yes, a lot resources must find their way to snom site. Quote Link to comment Share on other sites More sharing options...
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