lerman Posted January 30, 2011 Report Share Posted January 30, 2011 We are a volunteer ambulance corps that needs 100 voice mailboxes (one for each member), but will only have around six physical phones. Is the free version of Snom One limited to ten physical extensions or ten total physical plus virtual extensions? If I were designing such a system, I would limit the number of extension registrations at any one time, but not the number of defined extensions. How does this system work? Thanks, Ken Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 30, 2011 Report Share Posted January 30, 2011 No snom free also has only ten mailboxes. If you want to have 100, you need snom ONE blue. For 100 mailboxes, still a good deal IMHO and you can redirect calls to cell phones as well (all of those 100 can enter their cell phones and then they become kind of extension as well). Quote Link to comment Share on other sites More sharing options...
mattlandis Posted January 31, 2011 Report Share Posted January 31, 2011 lerman, snom ONE Free limits you to adding 10 extension objects in snom ONE free. You can add as many snom handsets to those 10 extensions as you want. (if I'm understanding correct.) Another option is if you already have Exchange UM licenses/CALs. You could possibly use them as mailboxes...(i havent dont an exchange integration myself so dont know the issues) But I have to agree with previous post, likely snom ONE blue is best, simplist and leaste costly option. Quote Link to comment Share on other sites More sharing options...
lerman Posted May 21, 2011 Author Report Share Posted May 21, 2011 lerman, snom ONE Free limits you to adding 10 extension objects in snom ONE free. You can add as many snom handsets to those 10 extensions as you want. (if I'm understanding correct.) Another option is if you already have Exchange UM licenses/CALs. You could possibly use them as mailboxes...(i havent dont an exchange integration myself so dont know the issues) But I have to agree with previous post, likely snom ONE blue is best, simplist and leaste costly option. I attempted to add an IVR and got a message that I could not add an additional account. So, I deleted account 49 and tried again. I got the same message. I then tried to add account 49 back again. I still get the same message. How can I get back to where I started? Ken Quote Link to comment Share on other sites More sharing options...
mattlandis Posted May 21, 2011 Report Share Posted May 21, 2011 Home | Settings | Configuration | Factory Reset. Note:backup first as this will reset everything to factory. Quote Link to comment Share on other sites More sharing options...
lerman Posted May 21, 2011 Author Report Share Posted May 21, 2011 Thanks Matt, I'm sure that will work. It doesn't answer the real question, though. Does the free version let you configure accounts the way you want them (with some limitations), or are you limited to the pre-configured accounts? One SPA3102 connected to a landline. That will be used for incoming calls only (and for emergency calls). One VOIP trunk (flowroute) for all outgoing calls and some incoming calls. Multiple extensions (the bulk -- perhaps all) on a SNOM M9. Incoming calls should ring all of the extensions. Ideally, the line that the call came in on would be identified and the caller ID would be shown. If no one picks up the call, it should be transferred to voicemail (email). It is reasonable for all of the emails to go to one account (although it would be best if the called line as well as the caller id is identified). It should be possible for any extension to page the others (generally all at once as an intercom) and to tell someone to pick up the call. (e.g., Laura, Sandy is on line one). This is for my home. We run a couple of small businesses -- each with its own line that rings rarely. I don't like shouting up the stairs for my wife to pick up the phone. ===== My current approach is to have all of the calls come to a single hunt group that would ring all of the extensions. After a minute, the hunt group would go to a dummy extension that doesn't ring but goes right to voicemail. Can that be done reasonably? ===== An alternative is to have one M9 identity for each of my incoming lines. All the extensions would be on all of the identities. That would make it easy (I think) to associate a called line with a particular call -- and I could use a different email account for each (although they would all go to the same place). If I go with that alternative, can I still intercom and have someone else pick up a call? ===== Lots of questions, I know. I'd appreciate any help you can offer. Regards, Ken Quote Link to comment Share on other sites More sharing options...
lerman Posted May 21, 2011 Author Report Share Posted May 21, 2011 Home | Settings | Configuration | Factory Reset. Note:backup first as this will reset everything to factory. Well, backing up does me no good at all. It does no good to back up if you can't restore. So, I backed it up, did a factory reset, and then a restore. That doesn't get me back the account I had deleted. I also can't add it back. It seems that the system lets you delete accounts, it lets you modify accounts, but once you've deleted an account you can't create another one to replace it. My next attempt will be to try to understand the XML files, recreate the situation before I deleted the account, and manually create a tar file that I can then restore. Ken Quote Link to comment Share on other sites More sharing options...
katerina Posted May 23, 2011 Report Share Posted May 23, 2011 Let me make sure I understand: you installed snom ONE, then deleted 49, and then the system did not let you add another extension? This should no happen. Which version did you install? As workaround you can always reinstall snom ONE and once you have a fresh installation of the latest version you should have no problem adding an IVR even if you already have 10 Extensions. Quote Link to comment Share on other sites More sharing options...
pbx support Posted May 23, 2011 Report Share Posted May 23, 2011 .. just to add to the last reply, make sure all the aliases are removed too. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted May 23, 2011 Report Share Posted May 23, 2011 i believe this may be a bug. I saw it demonstrated this way: http://snomone.ideascale.com/a/dtd/single-domain-versions-of-snomONE-do-not-allow-domain-alias/135825-11275 Quote Link to comment Share on other sites More sharing options...
katerina Posted May 24, 2011 Report Share Posted May 24, 2011 I uninstalled snom ONE, installed it again from http://wiki.snomone.com/index.php?title=Downloads, and then tried the following: - added an IVR - removed an extension and added it back - removed an alias and then added it back - removed a domain completely and then added it back All my tests were successfull. What am I missing? Can you explain step by step what you are doing? Quote Link to comment Share on other sites More sharing options...
lerman Posted May 24, 2011 Author Report Share Posted May 24, 2011 I uninstalled snom ONE, installed it again from http://wiki.snomone.com/index.php?title=Downloads, and then tried the following: - added an IVR - removed an extension and added it back - removed an alias and then added it back - removed a domain completely and then added it back All my tests were successfull. What am I missing? Can you explain step by step what you are doing? I don't have a repeatable test. I believe that what I did was try to add an IVR and got a message about too many accounts. So, I removed an account (#49) and then tried to add the IVR. I still had the same problem. So, I tried adding it back and was unable to. I saved my configuration. I could send you the tar file if that would be of any use. I should note that the release I'm using is not standard. I took a CentOs64 release, pulled out the executable and installed it on a debian (actually Ubuntu) 64 bit machine. It seems to be working in the sense that I can make and receive calls. Ken Quote Link to comment Share on other sites More sharing options...
katerina Posted May 24, 2011 Report Share Posted May 24, 2011 Ok, please send me the tar, I can test it on a standard installation. Quote Link to comment Share on other sites More sharing options...
pbx support Posted May 24, 2011 Report Share Posted May 24, 2011 i believe this may be a bug. I saw it demonstrated this way: http://snomone.ideascale.com/a/dtd/single-domain-versions-of-snomONE-do-not-allow-domain-alias/135825-11275 Does not seem to be the case. Tested it here with the snom ONE free without any issue. Quote Link to comment Share on other sites More sharing options...
mattlandis Posted May 24, 2011 Report Share Posted May 24, 2011 let me try it again guys. we did it at the snom training, whatever that build was. ;-) delete domain and alias. you can't add alias back. take care. Quote Link to comment Share on other sites More sharing options...
katerina Posted June 6, 2011 Report Share Posted June 6, 2011 mattlandis, could you reproduce this again? Just as info to everyone, lerman's problem was fixed by increasing the "Maximum Number of Accounts" in the edit domain page (it was set to 10, and he already had more than 10 accounts) Quote Link to comment Share on other sites More sharing options...
mattlandis Posted June 6, 2011 Report Share Posted June 6, 2011 Katerina, -install snomONE using basic snomONE free license (this is key) -delete both domains (domain and alias) -now add domain (it will work) -try to add alias (it will not) kevin at snom training had the issue too Quote Link to comment Share on other sites More sharing options...
katerina Posted June 6, 2011 Report Share Posted June 6, 2011 Are you sure you didn't just delete the domain and left the alias? In which order did you delete them? Quote Link to comment Share on other sites More sharing options...
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