Malcolm Jones Posted November 6, 2007 Report Share Posted November 6, 2007 Has anyone had problems getting real time support from PBXnSIP. We have a large opportunity that we are trying to get going and we are having major issues with our PBX and getting features to work. Does anyone have an escalation list? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 6, 2007 Report Share Posted November 6, 2007 There is a procedure defined in http://wiki.pbxnsip.com/index.php/Trouble_Ticket_Processing. The reason why we prefer public communication whenever possible is simply because it scales much better than 1:1 support. When 1:1 support is required, a login (with a description on how to reproduce the problem) makes it much more productive than looking at megabytes of log level 9 traces. Quote Link to comment Share on other sites More sharing options...
cfcs Posted November 6, 2007 Report Share Posted November 6, 2007 Has anyone had problems getting real time support from PBXnSIP. We have a large opportunity that we are trying to get going and we are having major issues with our PBX and getting features to work. Does anyone have an escalation list? It took pbxnsip a week before they gave me a repsonce to a request I had sent. Although the problem turned out not to be related to the phone system. Quote Link to comment Share on other sites More sharing options...
hosted Posted November 14, 2007 Report Share Posted November 14, 2007 Use a distributor for support. We charge for support but you can call us as needed. 801-234-5678 Quote Link to comment Share on other sites More sharing options...
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