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Lack of Support


Malcolm Jones
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There is a procedure defined in http://wiki.pbxnsip.com/index.php/Trouble_Ticket_Processing.

 

The reason why we prefer public communication whenever possible is simply because it scales much better than 1:1 support. When 1:1 support is required, a login (with a description on how to reproduce the problem) makes it much more productive than looking at megabytes of log level 9 traces.

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Has anyone had problems getting real time support from PBXnSIP. We have a large opportunity that we are trying to get going and we are having major issues with our PBX and getting features to work. Does anyone have an escalation list?

 

It took pbxnsip a week before they gave me a repsonce to a request I had sent. Although the problem turned out not to be related to the phone system.

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