Jump to content

snom 320 displays wrong info when calling


jim@itstod.se
 Share

Recommended Posts

Hi,

 

We have just set up our first system for a client. PBX version: 2011-4.2.0.3981 (Win64), snom 320 phones firmware version 8.4.31.

 

When calling from a snom 320, the display always shows the name of one of the employees in front of the number that is being called. Always the same name. We tried changing her name under Accounts and after that the new name always shows when making calls.

 

We have changed nothing in the phones settings, all settings are done with PnP from the PBX.

 

What are we doing wrong here?

 

Regards,

 

Jim

Link to comment
Share on other sites

That sounds like the (phone) address book has that number stored. Does it make a difference if you power-cycle the phone (to make sure that there is nothing left in the RAM)? You can also try to factory reset the phone, then PnP it (which should in theory happen automatically) and see if the problem goes away.

Link to comment
Share on other sites

Hi,

 

Thanks for your answer but it did not solve the issue. I have checked all phones, none of them have any addresses in their local address book. But of course they are all connected to the snom ONE global address book and the name that is displayed is from one of the extensions.

 

Regards,

 

Jim

Link to comment
Share on other sites

Couple of suggestions -

  1. Recreate the account and restart the phone.
  2. If that does not solve the problem, then factory reset the phone.
  3. If that does not solve the problem, may be erase the LDAP port value from Admin->Settings->Ports page on the PBX, then restart the PBX and then restart the phone. Some folks had an issue with the LDAP.

Link to comment
Share on other sites

We tried it out. The PBX does send the INFO message, however the phones don't respect it. Only with the old snom-proprietary method it works, the RFC-method does not work. Now that both the PBX and the phones comes from one company, obviously someone needs to throw a coin and make a decision who fixes it...

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
 Share

×
×
  • Create New...