jim@itstod.se Posted March 19, 2011 Report Share Posted March 19, 2011 Hi, We have just set up our first system for a client. PBX version: 2011-4.2.0.3981 (Win64), snom 320 phones firmware version 8.4.31. When calling from a snom 320, the display always shows the name of one of the employees in front of the number that is being called. Always the same name. We tried changing her name under Accounts and after that the new name always shows when making calls. We have changed nothing in the phones settings, all settings are done with PnP from the PBX. What are we doing wrong here? Regards, Jim Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 20, 2011 Report Share Posted March 20, 2011 That sounds like the (phone) address book has that number stored. Does it make a difference if you power-cycle the phone (to make sure that there is nothing left in the RAM)? You can also try to factory reset the phone, then PnP it (which should in theory happen automatically) and see if the problem goes away. Quote Link to comment Share on other sites More sharing options...
jim@itstod.se Posted March 22, 2011 Author Report Share Posted March 22, 2011 Hi, Thanks for your answer but it did not solve the issue. I have checked all phones, none of them have any addresses in their local address book. But of course they are all connected to the snom ONE global address book and the name that is displayed is from one of the extensions. Regards, Jim Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 22, 2011 Report Share Posted March 22, 2011 Couple of suggestions - Recreate the account and restart the phone. If that does not solve the problem, then factory reset the phone. If that does not solve the problem, may be erase the LDAP port value from Admin->Settings->Ports page on the PBX, then restart the PBX and then restart the phone. Some folks had an issue with the LDAP. Quote Link to comment Share on other sites More sharing options...
jim@itstod.se Posted March 24, 2011 Author Report Share Posted March 24, 2011 I found this on the snom phone forum: http://forum.snom.com/index.php?showtopic=6070 Looks like a similar problem and they claim it is a bug in snom ONE? Quote Link to comment Share on other sites More sharing options...
pbx support Posted March 25, 2011 Report Share Posted March 25, 2011 If you are referring to #3, then yes. We are already working on a fix for it. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted March 28, 2011 Report Share Posted March 28, 2011 We tried it out. The PBX does send the INFO message, however the phones don't respect it. Only with the old snom-proprietary method it works, the RFC-method does not work. Now that both the PBX and the phones comes from one company, obviously someone needs to throw a coin and make a decision who fixes it... Quote Link to comment Share on other sites More sharing options...
jim@itstod.se Posted March 28, 2011 Author Report Share Posted March 28, 2011 OK, good to hear that you have found the source of the problem. Quote Link to comment Share on other sites More sharing options...
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