karim.makki Posted December 30, 2011 Report Share Posted December 30, 2011 Hello, I was wondering if it's possible to specify a custom ringback tone on hunt groups. I've been trying but i couldn't get it to work. In fact even if i specify one extension in the hunt group, and on that extension i configure the custom ringback tone, when calling the hunt group it doesn't work. but when calling the extension directly, i have the customized ringback. Any ideas? Thank you and happy holidays Quote Link to comment Share on other sites More sharing options...
karim.makki Posted December 30, 2011 Author Report Share Posted December 30, 2011 Oh btw, i forgot te specify that i'm running a SnomGreen version 4.3.0.5021 (Linux) Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 30, 2011 Report Share Posted December 30, 2011 I believe so far the only way for this is to change the ringback.wav file on the file system. However that would apply to all calls, not just to a specific hunt group. You might be able to treak it a little with the ringback country selection, but franky the feature does not really exist for the hunt group. For more complex things we always recommend to use the ACD; there you have a lot of settings to customize the behavior. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 2, 2012 Author Report Share Posted January 2, 2012 Hello, Thank you for your reply. In fact the Auto Attendant initially reveives the call, and then redirects it to a hunt group in function of the time of the day. I have already defined the corresponding messages to play on the AutoAttendant, but if i define the redirection destination, it doesn't play the message before redirecting. that's why i thought of changing the ringback tone. Best wishes for 2012 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 2, 2012 Report Share Posted January 2, 2012 You can do a workaround and redirect it first ot an IVR node, then play the message there. Then at the end of the message redirect the call into the hunt group. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 16, 2012 Author Report Share Posted January 16, 2012 Hello, In fact to do this scenario, i was able to configure it via the Auto Attendant. But our customer wishes that the phones should ring at the same time the caller is hearing the message. Thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 16, 2012 Report Share Posted January 16, 2012 Some people put their own ringback.wav into the audio directory to achieve that goal. The drawback here is that it affects all calls, not only the one to the specific group. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 16, 2012 Author Report Share Posted January 16, 2012 So there is no other way to do it? i will try to suggest this to the customer to see if it's acceptable. Thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 16, 2012 Report Share Posted January 16, 2012 Actually, there is a setting for each user called "rf" (check the xml files in the users directory) and there is also a way to set this location in the domain (domains/nnn.xml xml tag "rb"). I am not aware about a way to control this from the web interface, but this should work for hunt groups, ACD, and for extension calls. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 17, 2012 Author Report Share Posted January 17, 2012 I tried searching for the RF in the users xml files, but i only have the following values: <alias> <ani> <dial_plan> <domain> <epid> <id> <type> i couldn't find the RB value neither on the domain xml file should i define the RF value in the corresponding extension? if so, could you explain to my the syntax to use please? Thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted January 17, 2012 Report Share Posted January 17, 2012 You can add just something like this: <rf>recordings/personal_ringback123.wav</rf>. Please notice that the tags in XML are case sensitive. Also, you need to restart the PBX to get this working (maybe try this out on a test system). And, as always when experimenting, make a backup of the PBX working directory so that if you screw something up, you can restore the content. Quote Link to comment Share on other sites More sharing options...
pbx support Posted January 17, 2012 Report Share Posted January 17, 2012 If you set something under "Extension->Mailbox: Ringback" (bottom of the page, after logging in as admin), the "rf" variable will be set for that user. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 18, 2012 Author Report Share Posted January 18, 2012 Hello, in fact the cusomized ringback should be applied to the hunt group. should i try to add the RF to the corresponding hunt group under the hunts directory? Thanks Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 18, 2012 Author Report Share Posted January 18, 2012 Hi again, I tried both <rf> and <rb> with the customized ringback tone in the corresponding xml of the hunt group, but when i call the hunt group i always have the normal ringback and not the one specified in the xml file. Quote Link to comment Share on other sites More sharing options...
pbx support Posted January 18, 2012 Report Share Posted January 18, 2012 For the hunt groups there are no custom ring back tones. (we can just customize the ring melogy). BTW, do you really see value in sending a custom ringback to the caller when they call your office? i.e., do you want them to know if the call hits the hunt vs acd vs direct extension etc? Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 18, 2012 Author Report Share Posted January 18, 2012 In fact the global scenario is as follows: - Someone calls the general number of the office, and arrives on an auto attendant - Dependant on the time of call, the AA redirects the call to a message stating that the office is closed, or make the call ring a group of phones. - If the call is reveived during open hours, the caller should be hearing a message telling him that the call will be treated shortly. At the same time, the phones should be ringing. The scenario i managed to configure is the same as above, only with one exception. The "Your call will be treated shortly" message is played, then the phones start to ring. So this actually increases the waiting time of the caller (the message is approximately 25 seconds long). This is why i thought of having a custom ringback tone on the corresponding hunt group. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted January 18, 2012 Author Report Share Posted January 18, 2012 Otherwise, i don't know if you were suggesting this earlier, but i could replace the global ringback.wav by the customized one, then i could redefine a customized ringback for each extension which would be the default renamed ringback.wav file Do you think this would work? Quote Link to comment Share on other sites More sharing options...
broz Posted July 7, 2012 Report Share Posted July 7, 2012 Hello, the easiest thing to do is to create an agent group then add your recordings to greeting number 1. Leave greeting 0 empty. While the greeting is playing the phones will be ringing. Also from caller setup you would have to select, no ring back tone continue playing music. You could also set a ringback tone as your music on hold. Quote Link to comment Share on other sites More sharing options...
karim.makki Posted August 9, 2012 Author Report Share Posted August 9, 2012 Hi Broz, Thank you for your response, i will try to test this on a test platform. Meanwhile, Snom have released the new 4.5 versions, and as i saw on these versions we can assign a custom ringback tone to hunt groups. Did the upgrade today, and all incoming calls were failing lol So i was in the obligation to roll back to 4.3-5021 Will try again this evening to see what was going wrong Quote Link to comment Share on other sites More sharing options...
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