Empty Call log

[rene]

Hi,

 

I use the linux version 2011-4.3.5021 and there is no call displayed.

The default CDR listing size is 20

The keep CRR duration 7d

The cdre directory contains the call files

The actives calls are correctly displayed

Any Idea

 

Thanks

[pbx support]

The call log is displayed from 'cdrt' folder. The extension call logs are displayed only under the respective user portals.

[Steve B]

Hi,

 

I use the linux version 2011-4.3.5021 and there is no call displayed.

The default CDR listing size is 20

The keep CRR duration 7d

The cdre directory contains the call files

The actives calls are correctly displayed

Any Idea

 

Thanks

 

Ubuntu has done this to me, have you updated the operating system lately? If not you may want to do so. I had a couple servers that would switch to write only after a generic cron request which would not allow the system to write. snomONE technically worked correctly for calls unless it saved a voicemail, call data record or sent an email then it would do nothing. On a reboot, everything worked fine. After the update, they seem to be staying up. It may not be your problem but you may check it out.

[rene]

Thanks for your help

the cdrt directory is empty but cdri and cdre are not and updated on each call.

I have check the written right of the cdrt directory and changed it to 777 to be sure.

I can see the call logs in the user web account.

Can I see something particular in the system logs that I have turned on

[rene]

I have performed a lot of tests and my call log contains only external call. Internal are not stored (between local extension). Perhaps a configuration allows to get traces of all calls ?

Thanks

[Vodia PBX]

cdrt stands for cdr with trunks, cdre for cdr with extensions, cdri for cdr from the internal objects (e.g. ACD). If you make a call with a registered handset, you should be able to see that in the cdre folder.