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DND behaviour/override


jmbjmbjmb
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Hi

 

I am looking at the DND functionality and seem to have encountered a problem or two.

We're using a default build of 4.5.0.1075 Delta Aurigids (Win32) for testing and the following occurs

When a calling extension with "Call the following extensions even if DND is set:" enabled, tries to call an extension that has DND set, the call either goes to voicemail or returns a "Temporarily Unavailable" screen message and audible disconnect tone, depending if voicemail is set or not on the target.

My expectation of this feature, especially after reading the help screens, is that the calling extension would be able to CALL the target extension, not be shunted to voicemail. Am i reading this wrong ? or is there another explanation ?

 

 

Jon

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Where did you set the value? On the one who calls or the one being called? The DND override feature is supposed to give the "secretary" the power to call the "boss", and the setting is supposed to be in the secretaries extension.

 

What did you put in there (list of space-seperated extension numbers)?

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Where did you set the value? On the one who calls or the one being called? The DND override feature is supposed to give the "secretary" the power to call the "boss", and the setting is supposed to be in the secretaries extension.

On the one that CALLS ie the "secretary"<br style="color: rgb(28, 40, 55); font-size: 13px; line-height: 19px; background-color: rgb(250, 251, 252); "><br style="color: rgb(28, 40, 55); font-size: 13px; line-height: 19px; background-color: rgb(250, 251, 252); ">What did you put in there (list of space-seperated extension numbers)?

Just one extn number ie the "boss"

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Thanks, but

 

No combination of account numbers (including the * wildcard) in either or both permission tabs works. Calls to the extn in DND still forward to v/mail if set or return Temporarily unavailable message.

 

Other long shots that i have tried but with no result

  • Call waiting on/off
  • Admin permission on/off
  • Rollback to previous version 4.2.0.39

Interestingly, on the same page, Call Barge-In, Teach mode and Listen-In all work correctly.....

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continued...

 

The pbxnsip site offers a little more detail;

 

"If the "Override DND" flag is set, the account has the right to call an extension, even if that extension is currently on DND. Please note that this applies only to DND which is set on the PBX; if you set DND locally on the user agent, the PBX has no way to call that phone.

Setting DND from the "Accounts/Redirection" page doesn't provide a solution. Is this what is meant by setting "on the pbx"?

In any case to be usable in a busy office, it needs to be set/unset by one button press on a phone. Accessing a web page first is too difficult.

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After discussing with the phone team, there is a setting we need to add to the phone templates. That setting is using_server_managed_dnd.

 

In the snom_3xx_phone.xml and snom_820_phone.xml:

After line:

<user_active idx="{lc}" perm="RW">on</user_active> 

Add line:

<using_server_managed_dnd idx="{lc}" perm="RW">on</using_server_managed_dnd>

 

Then you have to either re-sync or reboot the phones to take effect.

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Firstly, apologies for not responding sooner.

 

This fix worked perfectly. Just add the line to snom_3xx_phone.xml and snom_820_phone.xml:, reboot and it all works.

 

I would assume this will be incorporated into the next software release as it is a fix for an existing function.

 

Regards

 

Jon

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