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Cell phone transfer behaviour


ubicum
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Hi,

 

i have a client who uses the cell phone as an extension, everything is working fine, but is it possible to change the 'star codes' to transfer a call? The users thinks its just to difficult to manage a transfer. It would be nice if they just have to press ## the extension they want to transfer to # again and again # to transfer the call? is there a xml where i can change this? thank you

frederic

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The star codes in general are settings of the domain. However the behavior on the cell phone are hard coded at this point. Should not be too difficult to make those a setting; however changing the logic is something different. Maybe you can make a proposal what settings we could introduce, and then we can see how much work that would be...

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Hi support!

The main thing that users need is to hold a call, and transfer it. so we should achieve this with the least number of steps and different codes.

 

If we want to transfer a call, these are the steps we now have to take:

 

## to put the call on hold

1 to dial a number and then enter an extension end finalize it with #

if the connection is established we have to enter ## again to place this call on hold

to transfer the call we have to enter 2

 

these are 5 steps to transfer a call...to much.. our clients can't remember them.

 

my proposal:

# to hold the call

 

# to dial a number, finalize with #

in call

again # or hang up to transfer

0 to resume

 

0 to resume

#1 to blind transfer the call, finalize with#

#3 to callback

 

Transfer

--------

So if we enter ##103# in a call, we are calling extension 103 while the other call is at hold. if we then enter # or hangup the call is transferred.

 

hold - resume

--------------

# in call is hold afterwards 0 to resume.

 

Blind Transfer

--------------

#1103# to blind transfer to extension 103

 

what do you think?

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# to hold the call

 

You have to keep in mind, that a user e.g. is talking to another conference system. Then a single # can be a problem, e.g. you dial into some conference server, say your name and then press # -- your call is on hold. Ops. That's why we wanted to have something more unique. But it is probably a good idea to make that symbol a setting, default is "##".

 

# to dial a number, finalize with #

in call

again # or hang up to transfer

0 to resume

 

0 to resume

#1 to blind transfer the call, finalize with#

#3 to callback

 

Transfer

--------

So if we enter ##103# in a call, we are calling extension 103 while the other call is at hold. if we then enter # or hangup the call is transferred.

 

Yes this sequence has something. It is easy to remember and users dont have to listen to the voice prompts.

 

hold - resume

--------------

# in call is hold afterwards 0 to resume.

 

Blind Transfer

--------------

#1103# to blind transfer to extension 103

 

I think the core message is that we need to think in sequences.

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