mikec Posted October 8, 2012 Report Share Posted October 8, 2012 hi all we have hadour Snom one system installed by someone else and are trying to get our head around it! we have 760 handsets are are failing to be able to make changes on these from the snomOne admin console. As far as a know these are connected via PnP - is there a way to check!? i want to update the firmware for all 760's , so i go into admin > settings > PnP and change the url to point to new Firmware url ....reboot phones but no udates. I also tried creating a new button profile for the 760's , assign a few of the buttons for BLF and apply these to the domain buttons setting , or even under an extention, again phone doesnt update.... not sure if im missing a fundimental bit here ?!....... looking on the phone log (level 5) shows lots of the following which doesnt look good (?) 16/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:05:59 [ERROR ] PHN: TPL: Socket Error: 201/19/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:05:59 [ERROR ] PHN: TPL: Socket Error: 202/20/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:05:59 [ERROR ] PHN: TPL: Socket Error: 203/21/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:05:59 [ERROR ] PHN: TPL: Socket Error: 204/22/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:05:59 [ERROR ] PHN: TPL: Socket Error: 205/23/connected, poll data_cb -> No such file or directory (2) 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 210 idle/connect timeout 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 211 idle/connect timeout 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 206 idle/connect timeout 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 207 idle/connect timeout 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 208 idle/connect timeout 8/10/2012 21:06:02 [NOTICE] PHN: TPL: Socket 209 idle/connect timeout help please!! thanks Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 8, 2012 Report Share Posted October 8, 2012 To check if the phones were automatically provisioned, you can check on the file system the "generated" folder. There you find all files that have been generated during the PnP process (unless this feature was disabled). If you can actually log in to the phones without any password, chances are that those phones were not automatically provisioned. If you are in the LAN, it is actually not that difficult to provision them. Just copy & paste the MAC address into the PBX extension settings (registration tab), and enter the IP address of the PBX into the settings server setting of the phone (hidden under advanced/update/settings server in the phone web interface). The long version is on http://wiki.snomone.com/index.php?title=Plug_and_Play with all kinds of scenarios, even videos about it are available. Quote Link to comment Share on other sites More sharing options...
mikec Posted October 9, 2012 Author Report Share Posted October 9, 2012 many thanks. Ok the phones are PnP (they have generated files). but the update setting on the phone (advance,update...)was http://provisioning.snom.com/snom760/snom760.php?mac={mac}. Ive changed this to http://192.168.4.100/snom760/snom760.php?mac={mac} (our server), rebooted the phone but the unit still doesnt apply any of the changes i make on the snomONE admin (new firmware, button assignmets etc) i must be missing something!?!... many thanks for your help Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 9, 2012 Report Share Posted October 9, 2012 Getting closer... Just set it to "192.168.4.100" (don't copy the quotes). The PBX will then do the rest. Quote Link to comment Share on other sites More sharing options...
mikec Posted October 9, 2012 Author Report Share Posted October 9, 2012 Getting closer... Just set it to "192.168.4.100" (don't copy the quotes). The PBX will then do the rest. thanks that worked a treat! firmware updates have been been applied now and button profiles have been updated (even though it says provision server says buttons failed?) one more if thats ok - after the button profile has been applied if its changed under each user on the SnomOne extensions, it doesnt update the ext. is this normal? Quote Link to comment Share on other sites More sharing options...
Steve B Posted October 9, 2012 Report Share Posted October 9, 2012 Getting closer... Just set it to "192.168.4.100" (don't copy the quotes). The PBX will then do the rest. Did this change for http://IP/prov/snomxxx.htm ? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 9, 2012 Report Share Posted October 9, 2012 Not 100 % sure about the updating of buttons. I remember that it *should* automatically apply the button settings, meaning that it sends a request to the phone to reload its configuration. It also might take some activity to set the buttons into action. Of course a complete phone reboot should make sure that the buttons are properly configured. Quote Link to comment Share on other sites More sharing options...
mikec Posted October 9, 2012 Author Report Share Posted October 9, 2012 Sorry Steve B - not sure what you mean http://IP/prov/snomxxx.htm ? i just put in 192.168.4.100 (no http...) is this not the best way? Quote Link to comment Share on other sites More sharing options...
Steve B Posted October 9, 2012 Report Share Posted October 9, 2012 Sorry Steve B - not sure what you mean http://IP/prov/snomxxx.htm ? i just put in 192.168.4.100 (no http...) is this not the best way? Sorry Mike, that was meant for Snomone, I may have missed a change in PNP syntax and was verifying with them. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 9, 2012 Report Share Posted October 9, 2012 Well, it is a long story and it started with Cisco and the usage of option 66 of DHCP. The default protocol was and is TFTP. Unfortunately, TFTP is not very NAT friendly and not secure either, but it works in the LAN and the MAC on layer 2 of the packet is a (weak) token of authenticity The phone fetches via TFTP essentially the real location, which is then https-encoded. So when you are in the LAN, the IP address of the PBX is okay. If you are outside of the LAN, things get more complicated; then you have to enter the whole URL and a username/password. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.