shopcomputer Posted October 24, 2012 Report Share Posted October 24, 2012 I have client that wants his VM greeting to say if this is an emergency press 9, the system should then transfer the call to his cell phone, is there any way? I was thinking about using the mailbox escape, however he does not want 0 to ring his cell. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 24, 2012 Report Share Posted October 24, 2012 I would also think that the 0 would be the way to go. The PBX should then dial the number that was provided for the mailbox escape account. If that does not work, check the dial plan... Anything in the log? Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted October 24, 2012 Author Report Share Posted October 24, 2012 I would also think that the 0 would be the way to go. The PBX should then dial the number that was provided for the mailbox escape account. If that does not work, check the dial plan... Anything in the log? It works he does not want 0 he wants 9 to ring his emergency cell and 0 to ring the operator. Quote Link to comment Share on other sites More sharing options...
Steve B Posted October 24, 2012 Report Share Posted October 24, 2012 It works he does not want 0 he wants 9 to ring his emergency cell and 0 to ring the operator. If snom needs an example of this, it is implemented in Freepbx with the ability to have 3 escape accounts you can program from the web interface, is there a way to do get this in snomONE? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 24, 2012 Report Share Posted October 24, 2012 We'll add the 9; however at this point we don't want to add another WAV file, so the user will have to do the announcement about it himself... Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted October 28, 2012 Author Report Share Posted October 28, 2012 We'll add the 9; however at this point we don't want to add another WAV file, so the user will have to do the announcement about it himself... That is fine most of these type of users use custom greetings. Quote Link to comment Share on other sites More sharing options...
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