shopcomputer Posted November 27, 2012 Report Share Posted November 27, 2012 4.5.1090, user input 2# direct dial destination 555-555-5555 call gets disconnected. if we remove the # sign the call goes through properly using the dial plan, we however need the # sign. Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 27, 2012 Report Share Posted November 27, 2012 The # will be ignore on the system because it has no special meaning on the AA level. [7] 2012/11/27 11:19:05: Received RFC4733 DTMF on codec 101 [6] 2012/11/27 11:19:05: Received DTMF #, call type attendant [8] 2012/11/27 11:19:05: Play audio_en/aa_enter_extension_number.wav space10 audio_en/aa_general_assistance.wav space20, caching false [8] 2012/11/27 11:19:05: Attendant: Ignoring the DTMF # in the state ask_extension [8] 2012/11/27 11:19:05: call port 480: state code from 200 to 200 [8] 2012/11/27 11:19:05: Packet authenticated by transport layer Quote Link to comment Share on other sites More sharing options...
shopcomputer Posted November 27, 2012 Author Report Share Posted November 27, 2012 User is not pressing #, if you have a # in the user input field it gives a 2 second delay so users can enter 201 without being transferred destination 2. see http://kiwi.pbxnsip.com/index.php/Auto_Attendant#Direct_Destinations Quote Link to comment Share on other sites More sharing options...
Vodia support Posted November 27, 2012 Report Share Posted November 27, 2012 Kudos, this is known by designed but because there is already a mechanism in place, ex #2, the system is searching for an extension to match. This is a feature request, maybe it will be available on 4.5. and 5.0 down the road, you can tell the user to press 2 or another digit that's available on the system for now. Lets see what development says.. Quote Link to comment Share on other sites More sharing options...
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