Batteryman Posted February 13, 2013 Report Share Posted February 13, 2013 Hi there I have bought a Snom 300 (came this morning), it it set up behind a Nat enable firewall all other funtions work but it does not recieve calls, it can make calls without any issue. I have used a smartphone with a App and that works fine through wireless so i do not think its a issue with NAT. I have upgraded to latest 8.7.3.19 firmware and am now pulling out my hair. I am guessing its a something very silly but cant see it, i have been searching the forum and google but not found an answer yet so any pointers would be appriciated Kind Regards Quote Link to comment Share on other sites More sharing options...
Pablo Posted February 13, 2013 Report Share Posted February 13, 2013 Hi there I have bought a Snom 300 (came this morning), it it set up behind a Nat enable firewall all other funtions work but it does not recieve calls, it can make calls without any issue. I have used a smartphone with a App and that works fine through wireless so i do not think its a issue with NAT. I have upgraded to latest 8.7.3.19 firmware and am now pulling out my hair. I am guessing its a something very silly but cant see it, i have been searching the forum and google but not found an answer yet so any pointers would be appriciated Kind Regards Did you manually configure the snom 300 or did you utilize PnP? Where's the PBX (on the same network)? Quote Link to comment Share on other sites More sharing options...
Vodia support Posted February 13, 2013 Report Share Posted February 13, 2013 What does the snom 300 log file show? Quote Link to comment Share on other sites More sharing options...
Batteryman Posted February 15, 2013 Author Report Share Posted February 15, 2013 Hi There thank for replying, i am not getting emails from forum so late getting back, I just manually inputputed used name passwrd and registrar, sends calles out but not recives, i can post log file if it helps, not sure if there is any delicate info in there that i shouldnt post thougj, please advise? Thank you David Quote Link to comment Share on other sites More sharing options...
Batteryman Posted February 15, 2013 Author Report Share Posted February 15, 2013 Just a update Got it to work by putting the network port f 5060 in the Network identiy port in the SIP prefereneces, hope this helps someone Thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 15, 2013 Report Share Posted February 15, 2013 Got it to work by putting the network port f 5060 in the Network identiy port in the SIP prefereneces, hope this helps someone Thanks for the update. That clearly shows that your firewall must be mangling with the SIP. Also we strongly discourage usage of UDP because this is very troublesome. You should use TLS or at least TCP. And you should use PnP--which will by default set up a TLS connection, which are usually not changed by the firewall. Quote Link to comment Share on other sites More sharing options...
Batteryman Posted February 15, 2013 Author Report Share Posted February 15, 2013 Hi there do you mean PnP on the firewall or on the phone, if its the phone where is it? Thank you Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted February 15, 2013 Report Share Posted February 15, 2013 I mean you should do the automatic provisioning of the phone. That makes sure that the important settings on the phone are set up right and you don't have to slide down the learning curve on how to set up the phone right and secure. Quote Link to comment Share on other sites More sharing options...
Batteryman Posted February 15, 2013 Author Report Share Posted February 15, 2013 Hi there I am not aware there are any wizards, certainly no information was supplied with the set to state there was any automatic set up, unless i am missing something obvious. Regards david Quote Link to comment Share on other sites More sharing options...
Pablo Posted February 16, 2013 Report Share Posted February 16, 2013 Hi there I am not aware there are any wizards, certainly no information was supplied with the set to state there was any automatic set up, unless i am missing something obvious. Regards david You can find information on PnP, here: Plug and Play Quote Link to comment Share on other sites More sharing options...
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