Not enough time for "Offer special menu when call is answered on cell phone" option when Using the Redirection option for Simultaneous call to Ext

[moh10ly]

Hi everyone,

 

we are trying to achieve the following:

 

We have activated the Redirection option to Cell phone number in Turkish Language and When someone calls a specific extension in our office both will ring his extension and GSM number.

 

The callee will answer from his GSM phone and he'll get the list of "Offer special menu when call is answered on cell phone" in Turkish Language however, it doesn't offer the whole menu as it only prompts for 10 seconds or less.

 

Could there be any option for extending the time ?

 

Any help is appreciated.

[Vodia PBX]

Hmm. Workaround could be to press * to tell the PBX that someone is there (no mailbox).

[moh10ly]

I just made a test in both english and turkish, it seems that in English the call lasts for 12 seconds and the menu is offered until option 5.

 

in Turkish the call is connected for 14 seconds and the menu is offered however numbers are not mentioned in the recording. is there away to find out which files in snomone folder are used for this scenario ? I would like to check the original records.

 

Thanks

[Vodia PBX]

The Turkish recordings were made before the cell phone options were added to the code. That is probably another issue here. The following prompts are used in the cell phone menu: aa_connect_call.wav, aa_reject_call.wav, aa_voicemail_call.wav, aa_redirect_call.wav, aa_park_call.wav, aa_send_operator.wav, aa_redirect_dest.wav, aa_add_callback.wav and aa_callback_added.wav. Maybe you can use *98 to quickly record those in Turkish. Eventually, we have to record the whole set again.

[moh10ly]

We are recording a new one. i'll update you once we are done with that. thanks

[moh10ly]

Hello again,

 

I have recorded a new wav file, how do I assign this new wav file to only the "Offer special menu when call is answered on cell phone" in the Cell phone number option in redirection tab?

 

Thanks

[Vodia PBX]

They need to be in the audio_tr directory and they need to have the names like in the audio_en directory or like mentioned above. And they need to be 8 KHz, 16 bit/sample mono WAV format.

[moh10ly]

Yeah I uploaded them through the PBX upload option with the required format and it uploaded however, i'm not sure to which name should I change it! I have listened to the English version of the audio files one by one and haven't find the one which is intended for this option "Offer special menu when call is answered on cell phone".

 

I would be grateful if you could help me with this.

 

Thanks

[Vodia PBX]

No just put them into the audio_tr directory. Essentially you are just adding the missing files in that directory. Uploading them in the web interface has no effect on this.

[moh10ly]

I did, it's just one file, 16 seconds which has the whole menu. I put it there but nothing happened.

[Vodia support]

Can you send me the file in my inbox so that we can test it here?

 

 

Thanks

[moh10ly]

Can you send me the file in my inbox so that we can test it here?

 

 

Thanks

 

Ofcourse i'll attach it right now.

 

thanks a lot