sudo Posted February 15, 2013 Report Share Posted February 15, 2013 I need a way to pull a report and display in real time, the percent of total calls, per agent group, that do not go to voice mail in a 24 hour period. In other words the percent of live calls that are answered. Looking at the agent reporting, it does not provide this metric. Anyone got any ideas on how I can go about accomplishing this? A thousand appreciations Sudo Quote Link to comment Share on other sites More sharing options...
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