Jump to content

Stats of calls that do not go to voicemail


Recommended Posts

I need a way to pull a report and display in real time, the percent of total calls, per agent group, that do not go to voice mail in a 24 hour period. In other words the percent of live calls that are answered.


Looking at the agent reporting, it does not provide this metric.


Anyone got any ideas on how I can go about accomplishing this?



A thousand appreciations



Link to comment
Share on other sites

Hmm. I guess you are aware about the daily stat email, which already contains information about how many calls were answered etc. Is that enough for you? Those emails may even contain the list of calls in the attachment.

The customer wants this info in real time to motivate the teams to answer the most calls live.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...