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no audio when picking up from hold


shopcomputer
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Snom 360 7.1.30, I can not get a trace as it happens so randomly, only 1 user complained, and it only happens 1-2 times per week.

 

Is the registration stable? Maybe turn on email logging for registrations, just to see if the phone becomes unavailable from time to time.

 

The other guess would be SRTP. Maybe turn it off on that specific phone just to see if that could be the problem.

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