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Executive Extension Handling


rbojorq
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I am trying to figure out the best way to handle incoming calls for our Executives. We have an auto-attendant setup with the dial by name directory option enabled. We would like for outside callers to be able to input our executives name in th directory but have only the outside callers who come through the auto-attnedant phone tree get routed to that executives administrative assistant instead. I found how I can disable the executives account from being accessible through the phone tree, but we would prefer to allow the extension to be selected and routed. Does anyone know how to do this? 2nd. we want to setup a way (unpublished) for certain callers to route through a back door number directly to the executive so they can have a direct line for family or other executives to use when calling from other locations.

 

Auto attendent

Dial by name Option

Executives Extension (for outside Calls only) get reouted to the Admin assistant (internally anyone can directly call the executive)

Admin assistant answers call and then routes to executive or VM

 

 

thanks in advance for any input.

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A possible trick could be to give the executive account two names; one would be a regular phone number and the other one would be a number tha contains a alphanumeric character (for example, "410 and e410"). Then you can put 401 on the list of blocked numbers; but the other name would be sill available in the dial by name.

 

As for the backdoor, you could use the "from" pattern in the trunk routing (e.g. "!2121234567!410!f" meaning when the call comes from 2121234567 send the call to 410). Also, if PBX users are calling from their cell phones (as set up on the PBX in the extension), the call is treated as coming from that extension. Then they can for example be listed in the setting "Only the following extensions may call this extension" in the permission tab for the executive extension.

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