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Park Orbit


McFone
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Hi,

we try to forward calls when busy to a Park Orbit.
The idea is the secretary is on the phone and have a second call and through the busy flag forward this call to a park orbit and a other employee can pickup this call. We try this and the call is not forwarding to a park orbit account.

Any idea what is wrong or we can forward a call to a park orbit ?

thanks

 

 

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Hi,

 

how can we activate this blind transfer without connect to the second caller just by pressing a button.

The secretary does not want to interrupt the existing call.

 

Maybe for the next version a good feature "forward when busy to a park orbit" with DND it is working.

 

thanks

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Maybe for the next version a good feature "forward when busy to a park orbit" with DND it is working.

 

Hmm, would the setting redirect on busy not do that? For people with a lot of calls, it should be rather a ACD (with the extension as the only agent in it), so that callers can be lined up for later pickup.

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