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Message/Retreive button doesn't work on 821


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strange problem, message/retrieve button doesn't work under default settings "Key Event"---> Retrieve. If we use speed dial ---> 8+extension number there is no problem. It doesn't present a huge problem but it is inconvenient because you have to program every phone for it... Any ideas?



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Did you plug and play the phone? What is in the "generated" folder of the PBX? Can you check the SIP trace of the phone if there is anything going out?

No phone was provisioned manually. Additionally we discovered one more anomaly. After placing an incoming call on hold we cannot retrieve the call back.

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