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Version 5.1.2 unable to restart Polycoms without opening up for MAC provisioning


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We have a very strange issue using version 5.1.2 once a polycom have been provisioned and the provisioning time has expired. The phone cannot be rebooted, if it is then the phone reboots twice and then resets?? if you open the provisioning again then it will work.


I have tested gaining access to the file after the provisioning is closed via http://PBX IP/polycom/0004f2143218-all.cfg it asks for the password but doesnt provide any XML? the page just fails to load. or in chrome I get this error ;


This page contains the following errors:
error on line 372 at column 1: Attribute softkey.feature.directories redefined
Below is a rendering of the page up to the first error.


I have tried everything to get this to work

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This is fixed Snom had not updated the polycom_master.xml file properly! if someone else comes across this then change this file to


<?xml version="1.0" standalone="yes"?>
<!-- Default Master SIP Configuration File -->
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I was using the split files, and the 0000000.cfg file had been removed, odd. All I did was change the master file and it worked after the phone was provisioned again. no boot loop/reset


Can you email me the TFTP prepared package you mention on this web page so i can compare?, I accept the Polycom Licence agreement

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