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User disconnects call : media not receive for 1044.1s


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Hello,

 

I receive 3-4 emails alerts by day:

 

Default configuration: User Disconnects call

One side of the call between sip:03xxxxxxxx@pbx.company.com;user=phone and sip:03xxxxxxxx@siptrunk.ovh.net did not receive media for 1044.1 s. It seems the user disconnected the call because of that. The SIP messages are attached.

 

 

Always with "1044.1s" !

 

Nevertheless concerned calls are corrects.
And I see in the logs of the BYE:
Reason: q.850;cause=16
I don't understand these alerts.
Anybody can help me?
Edit: Besides I receive these emails in double...
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