Casper Posted May 19, 2014 Report Share Posted May 19, 2014 Im trying to figure out how i could setup an Agent Group to do the following:1. Announce welcome message 2. If a call has been waiting for more than x Minutes, they are told they could "press 9" and leave their number and an agent would call them back as soon its possible. 3. Inform the agents at this group, that a caller made the request for them to call them. I really hope that some are able to figure out this for me, as I have now tried for a few days to figure this part out. Quote Link to comment Share on other sites More sharing options...
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