Cld007 Posted October 29, 2015 Report Share Posted October 29, 2015 Hi guys, Weird issue starting happening today/yesterday. - Call comes in to AA (Auto Attendant) and caller hears AA message - Caller presses a number to go to an Extension - The extension handset will ring fine - The caller hears no ringback tone (just silence) - The extension is answered and audio works fine. - Calls direct to extensions hear ringback tone fine - If the AA diverts to a hunt or agent group, the ringback tone works fine. Any help or suggestions would be greatly appreciated. Cheers Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted October 29, 2015 Report Share Posted October 29, 2015 Maybe the user tried to upload a WAV fie for personal ringback which is either digital silence or the wrong format? Quote Link to comment Share on other sites More sharing options...
Cld007 Posted November 1, 2015 Author Report Share Posted November 1, 2015 Not so simple unfortunately. The issue is happening in all domains. Do you have any other ideas? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 2, 2015 Report Share Posted November 2, 2015 If the AA plays messages, that means that you have at the WAV files for least one language installed. The PBX must have a file called ringback.wav, which is typically in the audio_xx folder (where xx is the language that you have selected). Can you check if that file is present, maybe even quickly play it back from the file system? Maybe something went wrong with the language that you have selected, and ti tries to load language_yy/ringback.wav which is not present. If it happens to all extensions is must be something like that. Quote Link to comment Share on other sites More sharing options...
tobymac Posted November 5, 2015 Report Share Posted November 5, 2015 Hi, We have the same issue as Cld007. I've checked the audio_xx folder and ringback.wav is there. Played file and plays ok. Any other ideas? Thank you. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 5, 2015 Report Share Posted November 5, 2015 Can you get a PCAP trace? Just to make sure that we see if there is any problem with the SIP messages and/or RTP. You never know. Also, does the same happen if you first call the auto attendant (then the call is technically connected) and from there call the extension? Quote Link to comment Share on other sites More sharing options...
tobymac Posted November 5, 2015 Report Share Posted November 5, 2015 Hi, We have an auto attendant and 3 hunt groups. When somebody calls the hunt group through the auto attendant you can hear the ring. When somebody calls the extension through the auto attendant you cannot hear the ring. Regards, Quote Link to comment Share on other sites More sharing options...
tobymac Posted November 12, 2015 Report Share Posted November 12, 2015 Should I still send you that PCAP? Regards, Quote Link to comment Share on other sites More sharing options...
Cld007 Posted November 25, 2015 Author Report Share Posted November 25, 2015 Hi guys, Has anyone had any luck with this? Cheers Quote Link to comment Share on other sites More sharing options...
Cld007 Posted November 25, 2015 Author Report Share Posted November 25, 2015 FYI- just saw this response to another post "There was a bug in 5.3.0 where you don't hear ringback when you call an extension through the auto attendant. It is already fixed and will be in the next release." Can this be confirmed please? Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted November 27, 2015 Report Share Posted November 27, 2015 That should be fixed in 5.3.2. Quote Link to comment Share on other sites More sharing options...
tobymac Posted November 27, 2015 Report Share Posted November 27, 2015 I can confirm it is indeed fixed. Thank you Vodia team Have a lovely day. Regards, Quote Link to comment Share on other sites More sharing options...
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