tobymac Posted December 10, 2015 Report Share Posted December 10, 2015 Good afternoon, Just wondering if you have the SIP trunk provider settings or do you plan on adding Voipon to the list? Thank you. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 10, 2015 Report Share Posted December 10, 2015 No unfortunately not yet... Quote Link to comment Share on other sites More sharing options...
tobymac Posted December 11, 2015 Author Report Share Posted December 11, 2015 Probably in the future? Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 11, 2015 Report Share Posted December 11, 2015 We keep adding. It is unrealistic to have a formal relationship with all the SIP providers in the world. If someone has a configuration that works well we are happy to add it to the drop down list, so that the next version can include it. Quote Link to comment Share on other sites More sharing options...
tobymac Posted December 15, 2015 Author Report Share Posted December 15, 2015 Thanks Regards, Quote Link to comment Share on other sites More sharing options...
tobymac Posted December 15, 2015 Author Report Share Posted December 15, 2015 Reason I was asking is that we have two clients that we deployed are having issues with the calls going through VoIP. Sometimes when they call the other party cannot be heard. They need to call the second time to be able to hear. I was trying different settings (changing codecs, following settings on their support page, prioritising QoS on the firewall) but no luck so far. Any suggestions? Thank you. Regards, Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted December 15, 2015 Report Share Posted December 15, 2015 The killer feature here is the PCAP recording for the trunk. If you can capture the problem on PCAP, it is quite easy to analyze this, and even many providers love to see PCAP when there are problems, and can point you directly to the problem. We can also take a look. If it happens only sometimes, it is usually not a problem on the SIP side. In those cases I recommend to check the firewall, e.g. how many concurrent UDP streams it can handle. But you will see that in the PCAP as well. Quote Link to comment Share on other sites More sharing options...
tobymac Posted December 21, 2015 Author Report Share Posted December 21, 2015 Thank you sir Have a lovely day.. Regards, Quote Link to comment Share on other sites More sharing options...
tobymac Posted January 5, 2016 Author Report Share Posted January 5, 2016 I've opened a ticket and uploaded the PCAP. Thank you. Regards, Quote Link to comment Share on other sites More sharing options...
tobymac Posted February 24, 2016 Author Report Share Posted February 24, 2016 5.4.0 resolved the issue. Much appreciated. Regards, Quote Link to comment Share on other sites More sharing options...
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