Bill H

In the Agent Group there are two new areas. Extensions that may jump in or out (* for all): I suspect this will allow an Agent to remove themself from the Group. What is the proceedure for the agent to do this? What if the agent is a member to multiple groups? Event for connecting the call: What exactly does this do? Thanks, Bill H

The Group Name is sent by the Instant Message method from PBXNSIP. If your phone(s) don't support this method you will not get the Group Name to appear in the LCD display of the phone. We found this out when we tried to get the Group Name sent to our Aastra phones. As you pointed out, the Snom's work OK since they support the method. Look at the SIP Message when a phone Registers. See if there is the word MESSAGE in the Allow: line. Aastra tech support says they are not supporting it (yet). Maybe the same for Linksys? Hope this helps... Bill H

I would vote to keep them as they are. This way there is more flexibility in the product. If learning how to use PBXNSIP is the only requirement to benefit from its features, then learn it. That is the difference between a tech and a good tech. The good tech will always push him/herself a little bit harder knowing that he/she is about to learn something new. Please keep flexibilty in the product. Actually, I would like to see the Instant Message method used in parallel with Email notification for things like stations/trunks that fall out of registration and other Management Notification events. Just my thoughts. Bill H

Our PBXNSIP is on a server that a number of people can access. We want to protect our Address Book Folder and some other folders from being viewed by anyone but the Administrator. Is it possible (in Windows) to LOCK the folders from being viewed? Thanks, Bill H

Your fields look OK. There is only one difference. In the "From" field under Email Settings I have the exact name of my Yahoo email account. Example: bill@yahoo.com I don't have any extra info in the field like you do. Try taking out "Michael <" and see if that works. You cal also set up Logging to see what happened to the email and why it failed. Bill H

Make sure that you fill in the Email Server information in Domain Settings > Email Settings. (this is the source address) Then test again. Bill H

I did not try the method you mentioned yet. The Voice Mail Messages, ACD Greetings, Recorded Calls etc are all stored in the Recordings folder together. Is it possible to have the Recorded Calls stored in a different location by themselves? Bill H

In Windows. My CDR's are stored at: program files/pbxnsip/pbx/cdr I believe that is where you will find them, unless it was changed. Bill H

The PBXNSIP CDR has two timing elements to be concerned with. Time Start and Time Connected. The Time Start is obviously when the call began. The Time Connect is when the call is actually answered. This works well for Supervised Trunks (T1 PRI & SIP Trunks). Not so well for PSTN (Telephone Line) Gateways This may explain some of the time differences you see. Also, where is the PBXNSIP getting its time of day from? Is it the same for the Snom phone? Or did you set the time on the Snom phone locally through the phone itself? It would be best if they both went to the same source to eliminate any differences. Hope this helps a little. Bill H

Are you saying that the SAME extension number is in the Stage 1 group as well as being the Final Stage? If so, then that is why it is ringing immediatley. Bill H

Andrew, a few key points, This is PBX system not a TDM system. Many of its functions are dictated by SIP Messages that were created by the IETF (computer people) not TDM system manufacturers (telephone people). Thats why "Shared Line Appearance" isn't common. It takes over 460 characters in a SIP Message just to tell the phone to make the BLF light come on. Thats because it wasn't intended just to make a light come on, but actually to do a lot more than that. What you want to accomplish is not a shortfall of PBXNSIP, but rather due to SIP Messages, and they are evolving every day. There is no message that says "Turn the light on (or blink) when an extension activates DND (or any other feature)" To do this a phone would need to extract the Feature Code from the SIP Notify Message and make a light come on. Sounds easy until you realize that phone manufactures would have to have all the feature codes for all the systems out there. Not to mention Flexible Feature Codes that can be changed or conflicting codes. TDM manufactures build a Proprietary system from the gound up to work a certain way with their phones and control box. SIP on the other hand is a mixed effort. Different phone manufacturers, different software/appliance manufacturers, different gateway manufacturers and so on. Not everyone is on the same track at the same time. Thats why Firmware Updates are out there. It seems to me that what you should use is "Presence". Its the closest thing to "Status Lights" To do this you need phones that support the "Presence" feature and I'm not sure if it works with PBXNSIP. Busy Lamp Fields (BLF) and Do Not Disturb have been around since President Eisenhower. But sometimes, from the old ways, you just need something simple. SIP/VOIP is a bold step towards the future in telecommunications. People in the 21st century expect more than just a light on the phone. Thats why SIP/VOIP will give them something different, like station status from 4000 miles away. Hope this helps. Bill H

Does anyone know how to monitor stations (feature code *83) from a cellphone? I believe it can be done through te Auto Attendant connection. Thanks, Bill H

We have entered a cell phone number into an account. When the person calls in from the cell phone to the Auto Attendant the DISA funtion does not come on. As I understand it from the Wiki it (DISA) should provide some type of information to the caller that they have extra abilitie to place calls. Can anyone shed a little light on to the operation of this feature? Thanks Bill H

We currently have this setting General Logging: Log Filename: c:\log_pbx$.log and it creates a seperate log file (txt) for each day on C Drive. We also log Recordings Appearance Record location: $r/rec-$d-$t-$i-$u-$n.wav and it adds each recording to a Folder named recordings Is it possible to have a string similar to $r/rec-$d-$t-$i-$u-$n.wav that will allow the Recordings to be saved each day in a seperate folder for that day on a different Hard Drive? This way at the end of the year will have 365 folders on e drive, each with a date. Thanks. Bill H

I looked at the Dial Plan Method and it looks good and would work well except that employees have the same extension number at the office as well as their home. Is there a method to seperate the calls originating from the remote location from those that are in the office?

We had a similar experience. But not as long an interval of missing voice. We determined that our problem (at least at this point) was due to a high number of BLF assignments on Aastra phones. (Notify) We trimmed down the number of BLF's and the trouble went away. We are adding a few each day and watching and listening for the trouble to return or not. We have 10 to 15 very active callers on the phones all day long and if there is a problem we hear about it very quickly. Hope this can help. Bill H

I created a CSV File and have successfully added names, numbers and speed dial locations to the Domain Address Book. (Domain name is localhost) The WIKI states that: The domain address book entries are visible to all members of the domain. *** That means they can search the domain address book and calls coming to that domain will automatically see the name of the calling party. All names in a domain are automatically included in names searches in the domain. You can also use the address book to indicate which DID number has been dialed. ***If you add an address book entry that matches the specific DID, the PBX will add the display name to the caller-ID, and the phone then can display the text associated with the caller-ID. The 2 *** statements I have marked don't seem to work as far as getting the Name in the Caller ID of the phone. I have added my cell phone number to the Domain Address Book with and without a leading digit (1). I have added a specific DID Number to the Domain Address Book and the Name does not appear either. I did look at the Sip Trace in a Snom phone and I did not see the Name anywhere. This leads me to believe that it is not being sent to the phone. Am I missing a step here? Bill H

Has anyone been able to use the "Listen In" (*83) feature from a remote location? I am speaking of a Dial In connection from say a Cell Phone, not an Internet connection from a remote registered extension. I have tried the IVR Node and it won't allow a * (Star) to be entered as a digit. The same results for Auto Attendant and Calling Card. My closest solution: I created a dummy registered trunk and had it register to one of the pbxs' extensions and put it in a dial plan. That works, except I have the problem of passing * 82 (Star 82) as the first digits. Any ideas??? Bill H

Has anyone had any experience with sending faxes out through a PSTN Gateway? Bill H

A web interface would be good. Either on the Admin. level or user level or even beter --- on both. Thanks, Bill H

We may have up to 20 remote workers from the office. They all connect to the same PBXnSIP server at Headquarters. Can anyone share an idea as to how we can route 911 calls from the remote workers to the correct 911 location near them. We don't want emergency workers reporting to our location when the need is somewhere else in the USA. Thanks, Bill H

The Star Codes indicated work well if the Agent is at his/her desk. We have a manager that needs to be able to log Agents in and out without going over to the Agents telephone and dialing the feature code. We don't want to use the Do Not Disturb method. Is there another Remote Method? Thanks, Bill H

Other then using Do Not Disturb, as mentioned in the WIKI, is there any other method to actually log an agent in and out remotely? Thanks, Bill H

Bill H here. I will be going with a group from my company. Call me on my cell 603 289-8080 Sunday afternoon or evening. I may be on flight so leave a message. We all like to talk about PBXNSIP and VOIP. Bill H