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pbxuser911

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Posts posted by pbxuser911

  12. EPID

    in Trunk Setup

    Posted

    EPID - works very good with Enable911

     

    This is very useful if you have remote employees, and multiple offices that on default all display the company’s main DID as the ANI and you would like the 911 dispatcher to call back the actual extension that called 911, not just the main business number which when being called will be an IVR or after hours greeting etc

     

    What you need to do is

    1) Create a trunk that you're going to use for 911 calls and on that trunk set the option of Generate unique extension identifier to Yes

    2) Under the extension account go to registration and in the EPID window there should be a 10 digit number, if its empty then put in a * and save it and it will automatically generate the 10 digit EPID

    3) Go to your dial plan and set a high preference that when dialing 911 it should use the trunk you just created

    Now here is how Enable911 makes use of the EPID:

    When you call 911 the call goes thru their switch and they attach a temporary DID to that EPID number, and that number is being displayed to the 911 dispatcher taking your call. they don't know your EPID number only the temp number that Enable911 attached to the EPID

    When the 911 dispatcher calls you back on the Temp DID number from Enable911 it will ring to the EPID number and ring directly to the extension with that EPID number

     

    I apologize if I didn’t come out clear with instructions, but wanted to get this out since I know some of you were waiting for it. Once I get time ill make it real nice.

    I am willing to help anyone out who needs help

  13. 911 source caller ID manipulation

    in Trunk Setup

    Posted

    EPID

     

    This is very useful if you have remote employees, and multiple offices that on default all display the company’s main DID as the ANI and you would like the 911 dispatcher to call back the actual extension that called 911, not just the main business number which when being called will be an IVR or after hours greeting etc

     

    What you need to do is

    1) Create a trunk that you're going to use for 911 calls and on that trunk set the option of Generate unique extension identifier to Yes

    2) Under the extension account go to registration and in the EPID window there should be a 10 digit number, if its empty then put in a * and save it and it will automatically generate the 10 digit EPID

    3) Go to your dial plan and set a high preference that when dialing 911 it should use the trunk you just created

    Now here is how Enable911 makes use of the EPID:

    When you call 911 the call goes thru their switch and they attach a temporary DID to that EPID number, and that number is being displayed to the 911 dispatcher taking your call. they don't know your EPID number only the temp number that Enable911 attached to the EPID

    When the 911 dispatcher calls you back on the Temp DID number from Enable911 it will ring to the EPID number and ring directly to the extension with that EPID number

     

    I apologize if I didn’t come out clear with instructions, but wanted to get this out since I know some of you were waiting for it. Once I get time ill make it real nice.

    I am willing to help anyone out who needs help

  17. Audiocodes Media Pack 20x ATA's

    in ATA Devices

    Posted

    Silence on the active call as the CW caller is calling in

    If I am on the phone (using the Audio Codes) and I get another call coming in, I won’t hear the person I was talking to for a few seconds (its right after I hear a tone letting me know I have a call waiting, and its until I hear the 2nd tone letting me know I have a call waiting)

  18. QUESTIONS IN DAY TO DAY USAGE OF SYSTEM

    in Product/Site Comments

    Posted

    "Call Back"

    works when extension 1 calls extension 2, and asks to have call back instead of leaving a message, then when extension 2 has activity on a call (usually when extension 2 makes a call or takes another call) after that call extensions 1 phone will ring, when extension 1 picks up it will be given the prompt to press 1 to call back or 2 to cancel the call back, if you choose 1 it will call extension 2, if you choose 2 it will disconnect the call

  24. no ringback for the first step duration

    in Hunt Group Setup

    Posted

    I had also submitted a ticket with the trunk provider and this is what they are advising me, seems same as you suggested.

    My questions is: what do I loose by setting it that way? what’s the drawback?

     

    Your system is sending 183 Ringing.

     

    180 Ringing indicates that the Carrier will play the ringing tone. 183 Session Progress indicates that YOUR system will be playing the audible ring. We do not know why you sending 183 Ringing (This is not the way most systems present), but our underlying carrier seems to be expecting YOUR system to send a ringing tone because of the 183 message type. Since you do not send any SDP data in your message, there is no audio.

     

    Please change your message response to 180 Ringing or 183 Session Progress, or provide a wireshark trace that shows your PBX is sending a ringing tone on the 183 Ringing.

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