Steve B
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Posts posted by Steve B
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To be fair, you also have to tell your clients that they are running free evaluation software.
Sorry but I can't give you a free pass on this (no pun intended)
The 10 license version was marketed as snomONE free and the software was limited to (2) non snom devices without the transfer ability. It was widely understood that snom was subsidizing the software to sell their phones. I understand the new software license, based upon the marketing and license is for evaluation and have no problem with the pricing for new installations, I actually think it is quite fair. -
The number of extensions is actually not so much the point. The system can maintain lets say 40 extensions. The number of concurrent calls is the point here. For example, if you are doing transcoding with CPU-intense codecs and record everything, using SRTP you have a different load than just passing G.711 through. We tested with pessimistic scenarios and recommend to keep the call load below ten concurrent calls. In optimistic scenarios we got 30 concurrent calls working.
The other point that you have to keep in mind is failure. As with any hardware, the device can fail (though we believe that the overall system design with no moving parts should help to reduce that). You have to do the calculation how much it costs if the device breaks and you have to wait for a replacement. In that case you might want to purchase actually two devices or somehow make sure that you get a quick replacement. Especially with large installations that cost can get high--40 people depending on a phone system is twice as expensive as 20 people depending on a phone system.
I agree with snomONE, always have a back up plan with this little device and keep a backup when ever you make changes. The transformer and heatsink are part of this small package which can run a littler hotter under a load.
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The installers were on the snom web page, and there they have been removed.
New installations should use version 5. I don't see why that should be a problem. AFAIK we did not drop a single feature in version 5.
What if my hardware in the field fails on older installs, kind of hard to tell them, well, you have to pay another $499 for a 10 licence version and an extra $49 for enough concurrent calls to equal the previously free version for which you bought all snom phones to obtain. Lucky for me in this situation, I kept all my installers and upgrades to 1090
I can understand a lot of other people's issues that may not have saved the installers though. -
Ubuntu is based on Debian, but that is not my point. The Debian install script is downloading http://www.snomone.com/downloads/snomONE/centos64/pbxctrl-centos64-5.0.3 not the Debian 64 bit pbxctrl file, why is that? I will try a fresh install with Debian and see if it does the same thing.
Ok, so that was a waste of time, even in Debian, the Debian script downloads the CentOS pbxctrl file. After looking at the install script "install-debian.sh" the first line says:
# # Installer for snom ONE on CentOS #
later on it performs the following:
# Get the executable: wget $DOWNLOAD_PATH/centos$BITS/pbxctrl-centos$BITS-$VERSION mv pbxctrl-centos$BITS-$VERSION pbxctrl chmod a+rx pbxctrl
Even when I download the 64 bit Debian version, the status file says CentOS6, are they the same file?
Had to reboot server and the manually downloaded 64 Bit Debian file worked and Status is correct. There is still a problem with the installer script though
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Right now we don't support Ubuntu... We had to draw a line somewhere. Not sure how close Ubuntu is to CentOS or Debian.
Ubuntu is based on Debian, but that is not my point. The Debian install script is downloading http://www.snomone.com/downloads/snomONE/centos64/pbxctrl-centos64-5.0.3 not the Debian 64 bit pbxctrl file, why is that? I will try a fresh install with Debian and see if it does the same thing.
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Ehh yepp seems like you need to manually install unzip. NTP is not that critical, but obviously you need the audio files...
But what about it installing the CentOS PBX Control in Ubuntu, do I need to download the Ubuntu 64 pbxcontrol?
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Almost sounds like a bug, but AFAIK it is not limited (it does count as account, though).
Since you're awake..
I installed 5.0.3 on Ubuntu 12.04.1 with the debian script and at the end of the install it downloaded the CentOS64 pbx-ctrl, is this normal? It seems to work for the web side, haven't installed a license yet.
root@BarSYS-ZZH:/# chmod a+rx install-debian.sh root@BarSYS-ZZH:/# ./install-debian.sh Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: ntp : Depends: libopts25 (>= 1:5.12) but it is not going to be installed snomone:i386 : Depends: bash:i386 (>= 2.05a-11) but it is not going to be insta lled E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a s olution). Reading package lists... Done Building dependency tree Reading state information... Done You might want to run 'apt-get -f install' to correct these: The following packages have unmet dependencies: snomone:i386 : Depends: bash:i386 (>= 2.05a-11) but it is not going to be insta lled E: Unmet dependencies. Try 'apt-get -f install' with no packages (or specify a s olution). --2013-01-22 22:30:52-- http://www.snomone.com/downloads/snomONE/audio/audio_en .zip Resolving www.snomone.com (www.snomone.com)... 46.252.197.164 Connecting to www.snomone.com (www.snomone.com)|46.252.197.164|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 10389084 (9.9M) [application/zip] Saving to: `audio_en.zip' 100%[======================================>] 10,389,084 2.15M/s in 9.3s 2013-01-22 22:31:02 (1.07 MB/s) - `audio_en.zip' saved [10389084/10389084] ./install-debian.sh: line 65: unzip: command not found --2013-01-22 22:31:02-- http://www.snomone.com/downloads/snomONE/audio/audio_de .zip Resolving www.snomone.com (www.snomone.com)... 46.252.197.164 Connecting to www.snomone.com (www.snomone.com)|46.252.197.164|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 14870001 (14M) [application/zip] Saving to: `audio_de.zip' 100%[======================================>] 14,870,001 2.25M/s in 8.0s 2013-01-22 22:31:10 (1.78 MB/s) - `audio_de.zip' saved [14870001/14870001] ./install-debian.sh: line 65: unzip: command not found --2013-01-22 22:31:10-- http://www.snomone.com/downloads/snomONE/audio/audio_mo h.zip Resolving www.snomone.com (www.snomone.com)... 46.252.197.164 Connecting to www.snomone.com (www.snomone.com)|46.252.197.164|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 856238 (836K) [application/zip] Saving to: `audio_moh.zip' 100%[======================================>] 856,238 580K/s in 1.4s 2013-01-22 22:31:12 (580 KB/s) - `audio_moh.zip' saved [856238/856238] ./install-debian.sh: line 65: unzip: command not found --2013-01-22 22:31:12-- http://www.snomone.com/downloads/snomONE/centos64/pbxct rl-centos64-5.0.3 Resolving www.snomone.com (www.snomone.com)... 46.252.197.164 Connecting to www.snomone.com (www.snomone.com)|46.252.197.164|:80... connected. HTTP request sent, awaiting response... 200 OK Length: 12353888 (12M) [text/plain] Saving to: `pbxctrl-centos64-5.0.3' 100%[======================================>] 12,353,888 3.18M/s in 5.2s 2013-01-22 22:31:18 (2.28 MB/s) - `pbxctrl-centos64-5.0.3' saved [12353888/12353 888] Adding system startup for /etc/init.d/snomone ... /etc/rc0.d/K20snomone -> ../init.d/snomone /etc/rc1.d/K20snomone -> ../init.d/snomone /etc/rc6.d/K20snomone -> ../init.d/snomone /etc/rc2.d/S20snomone -> ../init.d/snomone /etc/rc3.d/S20snomone -> ../init.d/snomone /etc/rc4.d/S20snomone -> ../init.d/snomone /etc/rc5.d/S20snomone -> ../init.d/snomone Starting snomone daemon
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We have finished the version 5.0.3. The release notes can be found at http://wiki.snomone.com/index.php?title=Release_5.0, as usual.
This release takes snom phone provisioning to the next level. We added device-specific button profiles and integrated the snom XML RPC mechanism into the PBX. Also we found a major glitch on the fax2email for non-Windows builds that might give you that aha-effect for this feature.
P.S. Make a backup before the upgrade, please. Memory has become so cheap, it is a mistake not to have backups.
I don't see it listed anywhere or I am blind, how many park orbits come with the Version 5.x.x
Thank you,
Steve
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We are making progress, but this is not the final result. Actually, Grandstream is not even in the pnp.xml; we need to get some of those devices, start the integration and then add them to the documentation.
Last time I spoke directly with their sales team they were open to interop if you guys were.
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Did this ever happen? If so, where can such documentation be found?
I found this:
http://wiki.snomone.com/index.php?title=3rd_Party_Devices
I do not see Grandstream, is there a way to do this without creating individual config files by hand?
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I see 4.5 has a virmware link for the Snom Vision in the pnp, is the vision now pnp capable? can it provision buttons too or only the firmware?
I have a customer with same request. It would be nice to be able to change the buttons on the fly. Also, is there a way on the vision to have the message waiting indicator for another account also be able to dial that account mailbox?
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It was also on another post:
root@pbx:/usr/local/snomONE # wget http://www.snomone.com/downloads/snomONE/mini/libstdc++.so.6.0.13 root@pbx:/usr/local/snomONE # mv libstdc++.so.6.0.13 /usr/lib root@pbx:/usr/local/snomONE # rm /usr/lib/libstdc++.so.6 root@pbx:/usr/local/snomONE # ln -s libstdc++.so.6.0.13 /usr/lib/libstdc++.so.6
The SoHo are on an older operating system; the mini have that newer library already.
Sorry, I searched but didn't find that. That worked for upgrading the soho but the new 4.5.1.1107 version wants a license key does this mean that everyone with a soho and free version are out of luck for this?
Shouldn't the information you posted be in the wiki even if it has been discontinued, maybe under a discontinued tab. It makes it difficult to support these items when you have to search through a forum to find your answer.
One of my customers SOHO's has failed after 13 months, it is not reachable (I am using my soho that I am working on above to get them temp running again). Who do I go through to get this fixed, snom or snomone?
Thank you,
Steve
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We have made a blog post on blog.snomone.com about how to upgrade the license on the SoHo and mini to version 5. Hopefully that will resolve some of the issues that we had over the past weeks with these devices. Because not all of those devices hav an activation code, we are using the MAC address as the "token" for the device. Also we added another bundle specifically for the ARM-based devices, so that very small offices can now also use features like Fax2Email.
Upgrading to 4.5.1.1107 generates this error on a soho:
/etc/init.d/snomONE start
Starting snomONE IP PBX: snomONE-ctrl/usr/local/snomONE/snomONE-ctrl: /usr/lib/libstdc++.so.6: version `CXXABI_ARM_1.3.3' not found (required by /usr/local/snomONE/snomONE-ctrl)
failed!
Please advise on what to do.
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Wouldn't that make all the releases not compatible with 4.5 since it auto updates?
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It seems to be better now only losing registration about once every hour now that I put in the exact syntax you specified, will keep monitoring it.
Last night I tried using just the IP before seeing your post for using sip:66.241.99.27:5060 and it didn't hold up. Keeping my fingers crossed.
I added the out bound proxy this morning.
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At first glance I would say, why is there no outbound proxy? If you don't use a outbound proxy, the PBX will accept inbound traffic from any location in the internet, including the friendly scanner. There should actually a be warning popping up if you try to save a trunk and don't have the outbound proxy set.
Then the next point is that SIP uses a lot of DNS queries. Probably the DNS is not fast enough, and then the registration times out. You can reduce the problem by setting the outbound proxy to sip:inbound28.vitelity.net:5060, which means that it only performs DNS A and DNS AAAA queries (not our idea, that's the SIP standard). Or you forget about DNS completely and use sip:66.241.99.27:5060. Then there will be no DNS query at all.
Thank you for the information on the outbound proxy, that was the latest change I made to see if it helped, in which it didn't. So I re assigned the out bound proxy.
So if I just use the IP address without specifying sip and the port it still does a DNS query? I will set it up the way you told me and see how it goes, thank you for the help.
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Hi Guys,
I am trying to get a stable setup with Vitelity registrations but it seams that it always gets a 408 error sometimes once every two minutes for an hour. My trunk setup is below:
# Trunk 18 in domain xxx.xxx.xxx.xxx Name: Vitelity Inbound Type: register To: sip RegPass: ******** Direction: Disabled: false Global: false Display: Vitelity Inbound RegAccount: username RegRegistrar: inbound28.vitelity.net RegKeep: RegUser: username Icid: Require: OutboundProxy: Ani: DialExtension: 112 Prefix: Trusted: false AcceptRedirect: false RfcRtp: false Analog: false SendEmail: true UseUuid: false Ring180: false Failover: never HeaderRequestUri: {request-uri} HeaderFrom: {trunk} HeaderTo: {request-uri} HeaderPai: HeaderPpi: HeaderRpi: {from} HeaderPrivacy: HeaderRpiCharging: BlockCidPrefix: Glob: nanpa RequestTimeout: Codecs: 0 8 18 CodecLock: true DtmfMode: Expires: 3600 FromUser: Tel: true TranscodeDtmf: true AssociatedAddresses: InterOffice: false DialPlan: UseEpid: false CidUpdate: Ignore18xSDP: false UserHdr: Diversion: Colines: DialogPermission:It doesn't make a difference if it is a public IP with no router or behind NAT, same result. If I use a gateway on my server, I do not have a problem but I am working on stabilizing it for a client behind a NAT firewall so I need to get the registration working. Has anybody got registration with Vitelity to work with snomONE?
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Yes. At least it is international.
Some people say why is it so cheap! Check out the prices for recording solutions. We did not want to go that far, although we are able to record calls if they are on SRTP.
The problem here is that domains are a reason for trouble in support. Most companies don't need it, and if someone really needs multiple domains the price is not a show stopper.
Well the support starts with the second domain...
We have seen that 3rd party programs are using CSTA (which is a good thing), and they easily cost 50 or more USD per extension. This is more than we charge per extension for the whole system! Having a flag on CSTA makes sure that we can also have a fair share in the CSTA game.
A couple of new fixed (see http://wiki.snomone....tle=Release_5.0). We'll address this question in the upcoming days. But 5.0 is not a feature freeze, more features coming up later that we could not include in this release (e.g. wizard, phone-specific PnP pages what make button setup super simple).
Because this is a relatively high-volume hardware product it is sold by snom (without the ONE) through the snom distribution channels.
On the mini, can it be upgrade to version 5 and still have 20 extensions or will it be neutered if it upgraded to 5? What features will it lose?
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It will be difficult to protect a specific distribution channel like it was common twenty years ago. In the age of Google, Facebook, Amazon, and Wikipedia things have become a lot more transparent for end customers. While this can be a major problem for some of the established vendors, we can and should use this fact to our advantage.
There will be a open price for everyone. But there will also be rebates for registered partners and also for distributors. The levels depend on the partner status, and they will not be completely static. The overall goal is to give resellers an adequate position in the value chain and stay competitive in a dynamic market.
I understand protected distribution is the way of the past, but I assume being a certified Var that we can register somehow for wholesale pricing? Is that what you mean by rebates? How do we get our account setup as a certified var?
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Well you will not be able to get any hardware delivered through your internet connection. This is really only about the snom ONE software. As usual, we wanted to release it already but still finding bugs!
Will dealer pricing still be protected through distribution or is it going to be open pricing for everyone?
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It works he does not want 0 he wants 9 to ring his emergency cell and 0 to ring the operator.
If snom needs an example of this, it is implemented in Freepbx with the ability to have 3 escape accounts you can program from the web interface, is there a way to do get this in snomONE?
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I did as instructed and CallCentric came back. Being conscious of the troubles CallCentric has been experiencing recently, I tried this over a few days--and, each time, within seconds of deleting the [iP Address] 0.0.0.0 [Netmask] 0.0.0.0 entry, CallCentric would come back. Then, when I went back to the IP Access Control page & added [iP Address] 0.0.0.0 [Netmask] 0.0.0.0 and then checked under the Domain/Trunks tab, CallCentric (almost immediately) returned a persistent 408 Request Timeout.
Any thoughts?
Where did you get the IP for CallCentric? It seems that if I ping them it comes up with a different IP address on different days or times. After the last round of hits with CallCentric I had to switch one of my customers to Vitelity, they are cheaper and give you an IP to make a gateway with or a registration if you choose.
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Steve,
There shouldn't be any other software prerequisites.
Thanks,
Curtis
I figured it out, the domain has to be localhost, once I changed the settings to that everything displayed perfectly.
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Sorry Steve B - not sure what you mean http://IP/prov/snomxxx.htm ? i just put in 192.168.4.100 (no http...) is this not the best way?
Sorry Mike, that was meant for Snomone, I may have missed a change in PNP syntax and was verifying with them.
The 10 license version was marketed as snomONE free and the software was limited to (2) non snom devices without the transfer ability. It was widely understood that snom was subsidizing the software to sell their phones. I understand the new software license, based upon the marketing and license is for evaluation and have no problem with the pricing for new installations, I actually think it is quite fair.
CSV Extension Import
in Extension Setup
Posted
Hey guys, I am running snomONE 5.0.4 on Debian 64bit and CSV extension creation is not working. Nothing shows up in the log either. Where do I start on debugging this?