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Vodia support

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  1. Greetings, Vodians!

    If you're utilizing Teams and have updated to version 69.1.4, kindly review the tenant general settings and enable "Include calling Teams extensions in the queue as queue agent." This ensures that you can receive calls from Vodia to Teams members in the Agent group account.

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  2. On 11/19/2023 at 6:03 PM, Pinggg said:

    Thanks, but this might be a silly question. We have a welcome message uploaded and I can confirm it when I rang the line. I'm unable to see any files uploaded which is below.

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    Depending on the version here we have 69.1.3 has text and you can upload your audio as well. if you don't see it on your end maybe you can open a ticket with us at https://support.vodia.com/

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  3. Hi there thank you for that information, I have commented on some of your findings.

     

    - When I park a call, I cannot retrieve it. There is no visual indicator.

    This is valid, we will check the front end for this item. 

    - There is no audio and microphone on both applications.

    Are you on a secure connection, for example https://yourdnspbx.com Once login securely the PBX will ask the user permission to use the microphone as well to allowed notification by way google chrome. 

    If you don't have certificate please review this video on how to setup your lets encrypt certificate.  


    - The buttons for hanging up or putting the call on hold in the top right corner are not working.

    You are correct once you put the call on hold, right hand panel call box hold button is non-responsive 

    same for incoming call same behavior. 


    - I cannot add a new phone from Accounts/extension/provisioning menu. I have to go to Device Management in the advanced settings.

    The Device management is the new location for provisioning the phones going forward. 

    - the yealink_commun.txt is coded to german 

    The original file is English, Could you send us a the .txt file on this ticket? 

    Also is your desktop phone using the German IVR language and Web? 

     

     

     

    Screen Shot 2023-11-02 at 4.31.20 PM.png

  4. You can turn this feature of on the general setting of the tenant level, General search this setting
    "offer camp on" and turn it off. 

    Offer Camp On

    The user recorded greeting messages would not be played if this service is turned ON.Their greetings only will be played if the calling party decides to leave a voicemail (after pressing #2). In other words, if the called party needs his/her greeting to be played right after they're called (after user specified time between the phone ringing and leave-a-voicemail prompt), please turn this service OFF.

     

  5. When you dial *70 on the Yealink device you do not get the hotdesking prompt? 

    Just to be clear when you dial *70 you mentioned that the PBX drops and you had to reboot?

    For Android there is an update available with much improvement, please check the Google store or an update email about the changes. 

     

     

     

  6. Hello, Vodia community!

    We're excited to announce that the Vodia phone system is now available on the AWS marketplace. This means you can now deploy Vodia on demand using the powerful infrastructure provided by AWS. If you already have an AWS account, you can easily deploy your system by following the steps below.

    To get started, visit the following link:

    https://aws.amazon.com/marketplace/seller-profile?id=e11b261e-3f66-4210-a287-022b7bb0f898

    We have also added the Vodia known ports, allowing you to choose the ports that best suit your needs. It's a straightforward process.

    To log in to your Vodia system, follow these steps:

    1. Use the following URL to access the login page: https://

    2. Enter 'ec2' as the username for the system.

    3. Your EC2 ID for the instance will serve as the password.

    Once you have successfully logged in, you can proceed to create a new password of your choice.

    For a visual guide on the login process, we've prepared a video explanation to assist you. 

    If you have any questions or need further assistance, please don't hesitate to reach out to our support team.

    Happy deploying! The Vodia Team"

     

     

     

     

     

     

     

     

     

     

     

  7. Hi, you could use the Yealink general, add your values there and it will only work on the tenant level, each tenant has this setting as well. 

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    You can also do it on system level, where it can affect all of the tenants on the system

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