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  1. Call History

    in General Setup

    Posted

    Hi,

     

    If the previous logs arent that important to you then you can clear the cdr ,cdrt, cdri , cdre folder from your vodia PBX directory and then restart the system. If they are important, then take the backup of these folders and then just restart the system. Let us know if that works.

    When was the PBX last rebooted?

  2. How to Increase ring-timeout up to 7200 seconds without the caller being billed by mobile operator

    in General Setup

    Posted

    Hi,

     

    1) The maximum ring duration you can set is 180 secs only.

    2) You have to buy a DID number from your trunk provider for assigning that to your incoming (extension, hunt group or agent group) to which your customers will call to.

    3) And by ring back tone did you mean the greetings you want to add before the call is picked up on your end? If yes, then this will be the same whether they call from cell phone or any other phone line.

  5. Establishing round-robin within agent groups

    in General Setup

    Posted

    Hi,

     

    Agent group is a call center setup. The last option in the Agent selection algorithm is "Number of agents ADDED per stage" so, it will keep adding the new agents to the ringing call until one of the agents picks up. And that call will keep going in the round robin effect.

     

    If you want only one agent to ring at a time, Hunt Group setup is the best way to go.

  6. Establishing round-robin within agent groups

    in General Setup

    Posted

    Hi,

     

    Q) What we require is; when the caller reaches this agent group they are passed around to each currently logged in agent for approx 10-15 seconds each. When the caller is passed onto another agent, the prior agents phone stops ringing (instead of all ringing at once). If an agent is not logged in/is already on a call it should simply call another randomly logged in agent.

     

    Ans) Yes, they will all ring one after another, that is how the Agent Group works. If you want everyone to ring at once and if you need separate stages for each set of extension then please try Hunt groups. Its far simpler for you and you can transfer the call from Hunt group to Agent group too (if HG alone, cant solve your query). In short, you dont need to create these many agent groups or any other group. That's the main reason it was created for. :)

  11. Provide detailed CDR of user imputs of Auto attendant?

    in Auto Attendant Setup

    Posted

    Hi,

     

    It depends upon how do you want to see the logs. I have tried via "Email" and "file" option and the logs show me the extension which picked up the call. These are my settings on the PBX and the output of the CDR file generated in my generated folder. Now, the information is a little in plethora on our website, but you have to go slowly and steadily to read it out and implement it. (Search for "file" on this webpage to understand my implementation.)

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  14. Provide detailed CDR of user imputs of Auto attendant?

    in Auto Attendant Setup

    Posted

    Hi,

     

    That CDR is a very organized feature. If you would like to have more details then you can configure the CDR settings on your Domain level (in General settings) as seen in the image.

    Beware, that it will generate the CDR call legs for both the Inbound and Outbound calls going via the PBX for every call you make. Make sure you assign a separate folder (in your outlook for e.g) for these mails if you choose your CDRs via e-mails and if you have lots of calls happening per minute.

     

    For more details check this out : https://vodia.com/doc/domain_settings#Call_Detail_Records_(CDRs)

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  15. Phone auto-answers click-2-dial calls

    in Call Treatment

    Posted

    Hi,

     

    I tried this link and tried to call both SIP phone and a Cell phone. And let it ring for a long time before picking it up. Seems to work fine for me.

    Which PBX version are you on? Are all SIP phones being picked up automatically or just some specific models?

    Did you try replacing 'http' with 'https' in this link.

  16. Phone buttons do not sync on D745 after restart

    in snom Phones

    Posted

    Hi,

     

    Try to add this line as it is to the XML file snom_745_phone.xml before the line </phone-settings> and save it:-

    <user_proxy_require idx="1" perm="RW">buttons</user_proxy_require>

    And then reboot the phone (while it is still being AUTO-PROVISIONED).

    We have added this change in our latest and upcoming version which wont require the above changes to be done manually anymore. The latest build shall be available for all OS shortly.

  17. Web interface and Vodia phone app.

    in Web Interface

    Posted

    Hi,

     

    Excellent question and thanks for trying it out.

    Yes, we do have a new Vodia WebRTC app on Android https://play.google.com/store/apps/developer?id=Vodia+Networks&hl=en

    and it does give you a user level portal access from it just like it does from Chrome or any other browser.

    It is faster, easier and gives the felling of a softphone on your mobile device.

    The latest version is 2.1 and as we are upgrading the PBX's GUI, along with the WebRTC's GUI, the next version will offer a lot more lucrative and easy on eyes features than it is doing right now.

    Stay tuned.

  18. Recording auto attendant messages

    in Auto Attendant Setup

    Posted

    I understand that I can listen to the voice mail greetings from the domain admin web GUI. We do not normally give our customers access to the domain admin web GUI. We are a full service hosted provider, most of our customers want nothing to do with maintaining their system. The customers we do give domain access to have a habit of logging in and messing things up which generates a call to our support team.

     

    I am referring to recording any of the greetings for voice mail, auto attendants and agent groups from a phone. Let's look at a few examples of how this is currently done.

     

    Alright, a valid point :)

     

    Voice Mail

     

    This is on version 57.

     

    I can press the message button on my Snom D725 phone and access the voice mail system main menu. Option 4 lets me record my personal welcome message

     

    One suggestion here, the phrase --- and maybe this sounds a little nitpicky --- "record your personal welcome message" is often times confusing for the end user. I realize this sounds a little silly but users actually ask me "What is a personal welcome message?" Perhaps something like "To record your voice mail greeting" would be a little more intuitive. But I digress.

     

    No worries, you are helping us make our PBX more suitable. Criticism is always appreciated. We are currently focusing on making our GUI more appealing for you guys, but will keep this on the bucket list for upcoming versions.

     

    When I press option 4 on the voice mail main the system says "Please start recording you greeting after the tone. When finished press the pound sign." Beep, I record my greeting and press #. The system says "To listen to your recording press 1. To use your recording press 2. To record again press 3. To delete your recording and return to the previous menu press 4." This is easy to use. The system explains exactly how to record your greeting.

     

    I can also record my greetings by pressing *98*1 or *98*2 or *3 or *4 or *5. The system says "Please record you message after the tone. To delete press *." Beep, I record my greeting. What do I do next? How do I stop recording? How do I listen to it? How do I save it? The system gives no instructions on how to proceed. To stop recording you basically hang up. How do I easily listen to greeting *2 or *3 or *4 or *5. The only way to listen to them from the phone is to get back into the voice mail menus and select option 9 to choose which greeting you want to use. Then I have to listen to each greeting in order. If I want to listen to greeting 5 I have to listen to every greeting! This is very cumbersome and frustrating to the user.

     

    If you are referring to the User level Voicemail greeting setup then each user can do it from their WebRTC (user level login) setup under Advanced > Settings > Voicemail Greetings. They can hear, delete, upload audio files and set whichever greeting they want from their own WebRTC GUI. You previously mentioned about Auto attendant greetings and that can be heard and set from GUI as mentioned earlier.

     

    What can't I for example dial *98*5 from my phone and use the same prompting to record my greeting as I use when I press the message button to access the voice mail main menu? It would be so much easier and more intuitive to the user to hear "To listen to your recording press 1. To use your recording press 2. To record again press 3. To delete your recording and return to the previous menu press 4."

     

    If you are referring to picking up an extension and dialing *98*1 or 2 or 3 etc and recording a message then yes i could do it. And if you are referring to the options after recording which you mentioned, then yes, we can put that on the list too.

     

    It would also be nice to change option 4 of the voice mail menus to be able to select which of the 5 greetings you would like to record. Additionally it would be nice to be able to dial *98<extension-number>*1, or *2 or *3 or *4 or *5 to change the greetings for any extension. For security purposes you would be required to enter the PIN of the extension. This would also be useful for recording greetings for virtual/shared voice mail boxes that that have no physical phone.

     

    You are trying to dial the *98<ext number> from which phone in this case? Because, if you are the user, you are dialing for your own voicemail greeting, in which case, the above point sets back in.

     

    Auto Attendants and Agent Groups

     

    Let's say I have an auto attendant 1234 which has a default message and 5 custom messages I can activate with service flags. Currently I can record the default message by dialing *981234. The system says "Please record you message after the tone. To delete press *." The system gives no instructions on how to proceed. To stop recording you basically hang up. I can listen to the default message by dialing the auto attendant i.e. 1234. To record any of the 5 optional messages I dial *981234*1 or *2, etc. How do I listen to any of the alternate messages. I can activate the service flag that will play that alternate message. If it is a manual service flag the customer can activate it. If it is an automatic service flag the customer has no easy way to activate the service flag. Additionally the customer may not want to activate the service flag for the alternate message because he is in business hours receiving calls and does not want to test changes or disrupt his business operation.

     

    It would be nice to have the same type a menu system used for the voice mail menus to record the messages for the auto attendants. It would also be nice o be able to dial 1234*1 to listen to the message.

     

    Agent group messages should be recorded the same way.

     

    These are the types of enhancements that make the system easier for the customer to use.

     

    One other nifty enhancement would be to allow the message to be recorded from any phone remotely. Here is how this could work. From the domain admin login I can tell the system to call a phone so the user can record a message. I addition to be able to upload a file for the menu I would be able to enter an extension and press a button to record from extension. the system would call the extension, the customer would answer, record the message and have the same prompts to review, record again, save or discard the changes.

     

    These are just a few changes that would make the system easier to use and easier to program. I would hope you can consider them for future version. Thank you.

     

    Alright, some of the points from the previous topics have rolled over here, and we will put that on our bucket list. The system has to be highly smart than what it is now. :) Thank you for your help in getting us work harder.

  21. Web interface and extension licenses

    in Web Interface

    Posted

    Hi,

     

    Very good question.

     

    So, as long as you "Create" 10 extensions, the PBX won't have an issue with as many "Registrations" you have per extension.

    So WebRTC and Deskphone have just one extension (lets says number 100), So that is still considered as 1 Regs.

    As long as you dont "Create" more than 10 Ext., you are all set.

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