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Posts posted by Support

  1. Snom One - after xx hours , bug and no sound (could not allocate sockets)

    in General Setup

    Posted

    Hi,

     

    Missing audio or one way audio is generally associated with a firewall issue or the RTP unable to find ports on your system. And you arent able to hear the other party or you are not even able to hear the ringback tone when you call them?

    Is this happening with only you and that customer or everywhere you call (or every call which your customer receives or makes?) ? Let's narrow down the problem.

    Send us the screenshot of your RTP settings on Admin level and also check your firewall thoroughly.

    488 error also suggests codec negotiation error.

  3. Caller ID authentication

    in Call Treatment

    Posted

    Hi,

     

    You want that to happen everytime? just one particular extension? if not then you can always use Agent group or Hunt groups to route your incoming calls coming on the main DID to go to the these groups and 1 or many extensions can pick up from there.

  4. Call Park issues with Yealink and multiple calls.

    in Call Treatment

    Posted

    Hi,

     

    I just tried the same exact scenario as i explained above on 5.1.0 (after downgrading). But the Yealink T29 still dropped the first call and second call was blank (no ringback and no engaged tone too). I understood what you were trying to say with the DSS keys, and yes it would be incorrect to do it.

     

    If you still have to switch between two calls, holding and transferring would be the best work around as i am sure you would be knowing that already.

  6. Call Park issues with Yealink and multiple calls.

    in Call Treatment

    Posted

    Hi,

     

    I tried this scenario over here with Yealink and other phones of different brand. As far as i can understand, the parking has a very little to do with the PBX routing of the calls. It depends on the phone model of how it manages the second call when one call is parked. For me yealink T28P behaved the same way as you mentioned. And Htek was working perfectly. Htek received a call, picked up, second call came in, it parked first call, hit answer on it, picked up second call and first call was still on park. And i tried to pick that call from Yealink, but it kept connecting to the park orbit, but nothing happens.

     

    Please try it on Htek UC842 once more and let us know.

  7. Aastra MAC ADDRESS Error

    in Aastra Phones

    Posted

    Hi,

     

    We, here at Vodia Networks, manufacture and support IP-PBX and phone models attached with it. If you are a PBX customer and are looking for troubleshooting Astra phone with it, please let us know your license key and email ID via private message and we can take a look at it.

  8. MWI Htek UC840 - UC926 - alert voice message - not work

    in Plug and Play

    Posted

    Hi,

     

    I tried this on Htek UC840 on 57.1 version.

    I am scouring Htek Phones website right now, and it seems like they get an indication on their phones but they just dont light it up on their devices.

    Their pnp.xml file has options of setting the MWI to 0 or 1 (which is like an option if you want to set the MWI indicator up or not) as per account basis.

    PFA the setting which it takes from the PBX after auto-provisioning, and it still doesn't work.

    If changing the phone is not an option right now for you, may be you can open a ticket with them.

    d.png

  9. Number/Call Identification

    in Trunk Setup

    Posted

    Hi,

     

    You can get the Custom headers according to your choice for the OUTBOUND calls from your extensions. PFA the settings that you can try and you can see it in your trace after that.

     

    Trace:

    INVITE sip:857277xxxx@nyc.vodia.com;user=phone SIP/2.0
    Via: SIP/2.0/UDP 192.168.1.147:5060;branch=z9hG4bK-7a03624de622201c23fcfe684177a8e1;rport
    From: "Sachin" <sip:441@nyc.vodia.com>;tag=682346919

     

    Let us know if it worked for you.

    s.png

  21. D745 SNOM Function keys

    in Extension Setup

    Posted

    Hi,

     

    Could you please go through this page for better understanding https://vodia.com/documentation/buttons

    Also, try upgrading your system to 56.0 as there were various bug fixes in the previous versions which are fixed in this one.

    And if the buttons are still working fine after provisioning and if display on the phone isnt upto the mark, could you please try contacting the snom support team, as they would be able to help you better.

  24. Forward calls to cellphone during work-hours

    in Using Cell Phones

    Posted

    Hi,

     

    I suppose we deduced your issue.

     

    You must have been turning ON the DND on the device (SIP phone) itself. Please :-

    1) Delete that setting from the Phone.

    2) Turn on the DND on the PBX server for the Extension (201 in your case). You can simply dial the star code *78 on the phone and press send.

    3) Try running the scenario again.

    4) If you turn OFF the DND (by using the star code *79 on the ext 201) ON-THE-FLY the ext 201 rings again (after the ringing ext has stopped).

     

    Hope it works for you.

  25. Video Calls

    in Call Treatment

    Posted

    Hi,

     

    The video calls are supported as long as the Phone you are using, supports it. But there are some discrepancies as follows:-

     

    1) Only if you are using a PBX version which is 5 +.

    2) The Video call can be started only when, an audio call is completely setup and then is being switched to a video call.

    3) We could test this only on the grandstream video-specific model earlier and it worked for us then.

    4) We are yet to test this on a Yealink T49G model as our lab doesn't have it yet.

    5) Also, Yealink phones don’t necessarily have a start video button. Alternatively, you can deal with it using '888voip's' service. ( http://www.888voip.com/ ).

     

    Hope this helps.

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