hosted Posted September 10, 2008 Report Share Posted September 10, 2008 How hard would it be to get the TAPI or PAC to screen pop? meaning launch a customized URL so a call comes in I want it to launch http://crm.server/blah?8015551212 Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2008 Report Share Posted September 10, 2008 How hard would it be to get the TAPI or PAC to screen pop? meaning launch a customized URL so a call comes in I want it to launch http://crm.server/blah?8015551212 You mean that the PAC (preferrably not the TSP) forks a new process that opens a URL? That should be not too hard. Maybe it would solve a whole bunch of requests that we have on the wishlist right now. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 10, 2008 Author Report Share Posted September 10, 2008 PAC would work. I have a pending sale that needs this to screen pop from SugarCRM. Lot of asterisk system are able to customize the URL and pop a URL on an incoming call. Quote Link to comment Share on other sites More sharing options...
Pradeep Posted September 19, 2008 Report Share Posted September 19, 2008 PAC would work. I have a pending sale that needs this to screen pop from SugarCRM. Lot of asterisk system are able to customize the URL and pop a URL on an incoming call. We will add something capability to call the CRM's URL in the next release. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 20, 2008 Author Report Share Posted September 20, 2008 excellent, this will help with a lot of deals. any ETA? Quote Link to comment Share on other sites More sharing options...
Tim Posted September 22, 2008 Report Share Posted September 22, 2008 You mean that the PAC (preferrably not the TSP) forks a new process that opens a URL? That should be not too hard. Maybe it would solve a whole bunch of requests that we have on the wishlist right now. I'm trying to understand why would this be done in the PAC client instead of the TAPI client. With the PAC, you need to configure what you are monitoring, correct? Wouldn't this prevent you from using the PnP button programming, or would you be programming a dedicated PAC account for each user that wants to use screen pops? Why wouldn't you want the TAPI client, which is already attached to my extension, to launch the URL? Thanks in advance for the clearing up some confusion. Tim Quote Link to comment Share on other sites More sharing options...
hosted Posted September 24, 2008 Author Report Share Posted September 24, 2008 PAC keeps an active connection. I don't think TAPI does.. Quote Link to comment Share on other sites More sharing options...
Tim Posted September 24, 2008 Report Share Posted September 24, 2008 PAC keeps an active connection. I don't think TAPI does.. I have always thought this is was traditionally a TAPI interface function, which is why I am trying to understand why it would be done with the PAC attendant console instead of the TAPI driver. A search of doing screen pops for CRM integration to most major PBX vendors out there right now all seem to reference using some sort of TAPI interface for basic function, or using their 'more advanced' ($$$$$) client program. I'm hoping that someone can let out some of the details about the development roadmap so we can all get an understanding of how things will flow together. Tim Quote Link to comment Share on other sites More sharing options...
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