MichaelW Posted September 10, 2008 Report Share Posted September 10, 2008 Previously you could setup a speed dial in 2.x and it would monitor the ext at the same time however, it looks as though the speed dials do not monitor the extensions any longer. On a side note - Strange note, our front desk was setup as speed dials for a bunch of ext's has two side cars. They were as of yesterday monitoring and being speed dials.. I don't think there was an upgrade last night or any big changes, today they only work as speed dials and not to monitor. We can't use the PAC for the front desk due to the fact that she monitors 65 exts and it refreshes everytime there is a change it is impossible to see! Please help it is very important that the front desk know when someone is on their phone. - I could change them to monitoring but then she would have to look up everyone ext.. Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 10, 2008 Report Share Posted September 10, 2008 Previously you could setup a speed dial in 2.x and it would monitor the ext at the same time however, it looks as though the speed dials do not monitor the extensions any longer. On a side note - Strange note, our front desk was setup as speed dials for a bunch of ext's has two side cars. They were as of yesterday monitoring and being speed dials.. I don't think there was an upgrade last night or any big changes, today they only work as speed dials and not to monitor. We can't use the PAC for the front desk due to the fact that she monitors 65 exts and it refreshes everytime there is a change it is impossible to see! Please help it is very important that the front desk know when someone is on their phone. - I could change them to monitoring but then she would have to look up everyone ext.. We had to seperate the speed dial from the pure BLF function. There are too many people putting a speed dial on a central number and that put the system under heavy load in large installations (we had one with 300 phones "subscribing" to the operator). That's why we have a "pure" speed dial and a BLF which also changes the LED upon status change. Quote Link to comment Share on other sites More sharing options...
hosted Posted September 11, 2008 Report Share Posted September 11, 2008 did it offload the load on the 300 phone site? You can no press the BLF button to call the person now... Quote Link to comment Share on other sites More sharing options...
Vodia PBX Posted September 11, 2008 Report Share Posted September 11, 2008 did it offload the load on the 300 phone site? You can no press the BLF button to call the person now... Yes, that did reduce the load significantly. Pressing the BLF button always calls the person, no matter if that person is idle, talking or has an incoming call. Quote Link to comment Share on other sites More sharing options...
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