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Currently we have a SIP Trunk with 4 lines. We call a hunt group for 30 seconds and if no one answers it goes to an extension which acts as our voicemail.


Is there a way to do the following:


Call hunt group

if no one answers, place call into a queue with hold music


When someone is available they can pick up the call from a BLF key on the phone.

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If you put the ACD into the final stage of the hunt group, you should get the behavior that you want. You might need two BLF keys for this, one for the hunt group and another one for the ACD.



the hunt group won't allow the ACD to be in the final stage, or any of the stages for that matter.

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