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Button user portal


McFone
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Hi,

We create button profiles in the domain and map them to the extensions, in the user portal all the buttons are visible under buttons.

We can not save any changes to the buttons type, parameter or label.

We create specific profiles in the domain and we can change in the user portal type,parameter and label

vodia works on the matter or it is a misconfiguration of us

thanks

 

 

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  • 2 weeks later...

Hi,

no provision of keys on any device are possible domain extension -> Buttons and user portal.

We can see under the generated folder, the relation of the button config are not stored correctly, in the config file snom_320_buttons-000413xxxx.xml are missing data.

We use Version Sep 9 2017 05:45:43 Version 58.3

Maybe a configuration problem?

Any idea

thanks

qjb1po

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Hi,

is a 320 snom, we have generally problems with phones and buttons we have yealink, snom and polycom, polycom for example shows only buttons after a reboot and shows a extension after a reconnect of a phone not registered online BLF status etc.

Would be great if you could watch this live together via remote deskop

thanks

 

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  • 2 weeks later...

Hello community,

we have problems with the buttons, the behavior is the following:

This behavior is the same in the user portal or domain

snom:
No transfer of buttons to the phone, a reboot is require after a reboot the buttons are present, a change to buttons also goes only with a reboot.

Polycom:
The same here, only the buttons are displayed after a reboot same for only change / delete of buttons

Yealink:
With the yealinks buttons are transferred to the phone but changes / delete of buttons are not transfer and yealink need a factory reset not only a reboot to take over the buttons

All telephones are connected with TLS to the system and Hosted version 58.3 and we use the redirection service.

We can not figure out that is  wrong with the config or setup , with the behavior is not a roll out to customer possible.

But we do not see our mistakes, every help or tip are welcome

thanks

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Hi,

If the phones are correctly registered using auto-provisioning then on version 58.3, after changing the buttons on the extension level GUI (and not the user portal) the "re-sync" option should sync back the buttons. Polycom reboots by default for these changes as they are default settings on the phone and it's firmware. But yealink has an Auto-provision button on its GUI and it can re-sync the buttons without rebooting. Snom also gets the button changes without a reboot, but which Snom model are you referring to?

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Hi,

thanks for the answer

All phones are registered via PNP, we have already deleted the directory under generated and created a new directory for the extension.

 

snom:
we use a snom 320
With snom, the phone must be restarted for each action New / Change and Delete.

A sync does not work

Polycom VVX410
The same for polycom all changes to the keys must be sent to the phone via a restart.

Yealink T41
With yealink it is the case that sometimes it is possible and often not, sometimes the keys are sent only after a factory reset.

The yealink must be set to open provisioning again for this purpose

Sometimes changes and deletions of keys can only be done via factory reset, the update of the phone after save the changes has no effect

thanks

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Hi,

 

More often than not, it depends on the handset models and the firmware it's running. Please keep a keen eye on them too, as there are various bugs which arise from the firmwares more than the PBX. For e.g Snom and Yealink come up with various firmwares which aren't acceptable to the end users and they keep re-iterating it. 

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Yealink

The assignment of buttons is possible with yealinks in extension level GUI / Domain and user portal.

For an update of the buttons or a new assignment, it is mandatory to activate open for provisioning.

 Workaround:

The only workaround is to assign the buttons via the domain admin, not practicable for companys with many employees.

 

Snom

If the Snom is set via extension level GUI in the domain, no changes to the button will be made in the user portal and no more again in the extension level GUI.

Workaround

Only make changes and reassignments in the user portal then the buttons are set correctly.

 

Bug Analysis

The DND and Redirection Button Assignment shows an error, you switch on the function for example Redirection by pressing a button, but the lamp is not switched on.

If you save the buttons without changing them again, the lamp is activated, the same for switch off the function, the lamp does not turn off until you press save button again.

 

Polycom

The buttons can be assigned in the user portal and extension level GUI, a transfer can only be started via a reboot on the extension level.

Feature request / Bug Analysis

The Polycom phone vvx has the function reboot and update in the menu / firmware, the buttons are transferred right the buttons after a reboot,  the extensions are then displayed as non-registered, with a red cross after the reboot and one is registered,

 After 1 hour these extensions will be displayed as registered again!

Workaround

Wait 1 hour and all extension are registered

Update:

If we set "Expiry for dialog subscriptions (s):"  to 60, the extension will be registered again in real time

What impact does the very fast updating of the dialog on performance, stability, etc.?

 

User Portal

Missing Button List Entries

missing in the user portal, list entry pickup group

 

thanks

 

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