GregV Posted September 7, 2018 Report Share Posted September 7, 2018 Our PBX provider has advised there is a bug in the Vodia software, which prevents a user from using a function key assigned to an Automatic Service Flag, to manually set / clear the flag. We use a service flag for day / night mode. We have it set to automatic (9am to 5pm Weekdays = CLEAR / 5pm to 9am & Saturday, Sunday = SET) We have this Service Flag assigned to a function key on the SNOM handsets using the buttons profile. Occasionally when staff work back or get into work early, or are on a lunch break / meeting, they will want to override the service flag. They should be able to do this by simply pressing the function key of that service flag to toggle it from CLEAR <-> SET However when they do this, instead of the service flag toggling, they get an erroneous voice message saying "Press 1 press 2 press 4". Our PBX provider has told us that this isn't their problem, and that its an issue with the Vodia software. Can you please; 1> Confirm if this is a known bug 2> Advise when it will be rectified 3> Advise if there is a feasible work around to this issue Thank you. Greg Quote Link to comment Share on other sites More sharing options...
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