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can not provision polycom spi320


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I am trying to provision a Polycom spip320 to the latest version of Vodia PBX.Capturing the device a noticed that Polycom requests same files from the PBX (find attached).

Well,where can i manually add these files to the PBX?In which folder?

I tried to add them in "genereted" folder with no success.


Any ideas?


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Hello again,


The issue persists despite of using newer Polycom models (vvx,soundstation ip 5000), Polycom devices can not be provisioned.

Vodia PBX firmware is 61.1.


What else am i supposed to do?


At the moment,only snom phones are provisioned,Polycom and Grandstream are not.

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Do you mean Auto provision via the RPS server or manually?

All other customers are able to manually provision almost all the polycom and GXP models except for some like soundstation ip 5000. 

Also try switching to TCP or UDP and try provisioning again. Look into the logs for each to know what would be blocking it from registering.

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The error message is that the  "00000000000.cfg is missing and "mac-address.cfg" is missing.

What does this mean?

That Vodia does not generate the .cfg files?

I had the same with a Polycom spip 450.


Also i have tried both tcp/udp and i have made the changes you suggested with the screenshot.



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