General Help Needed

[Randy]

Hello Everyone.

Please forgive such a "newbie" inquiry, but I have only been using the PBX Software since the middle of March. Hamlet at Vodia did about 98% of the setup for me and did it so fast that I could not keep up while he was doing the work.

When I started, I had a Yealink T46S which Hamlet made work in what seemed like a minute. So, I recently get the T48S from Yealink and hesitantly following emailed instructions from support, just changed the Mac Address which in theory should have just swapped phones. THIS DID NOT WORK!  So now both of the phones that I have here are essentially paperweights. NOTHING IS WORKING ON EITHER PHONE.

I have called and emailed Vodia and it seems that Hamlet is the only support person there and he is obviously very busy. I need some help with this sooner versus later. Is there anyone in America who speaks perfect English that is willing to help me fix whatever I have done in error via screen-share and do it slowly enough that I can watch and grasp the idea? I am a hands-on visual learner so the docs have not been of much help to me. If someone shows me how to do something, I retain the knowledge.

If anyone is willing to assist, please reach out ASAP.

[Vodia PBX]

Well there is https://doc.vodia.com/pnp_yealink and also we'll do a free training next week in upper state New York in case you want to quickly come there. If you are setting up phones n the LAN, there is https://doc.vodia.com/pnp_lan_prov - if the T46S was factory reset you should be able to assign it to an extension literally with one click.

[Randy]

Hi,

Unfortunately, that did not work. I see the mac addresses on the system but the buttons are not clickable. I can't make it cross country for the training. Is there any one to one online training available? I have got to be missing something and with no one at Vodia available in support, I am totally out of the ballpark here

[Support]

Hi Randy,

 

We've already received your support ticket as well. Let's continue there.