response for group absentee

[impiantitel]

hi,
with *87+extension I make an absent response on extensions that does not respond.
with *87 I make a generic answer

I was wondering if you could create "response groups for absent, and its code "*87" to respond only to that group.

Scenario:
- crying ground extension 201-202-203
- second floor extension 209-210-211
- 201 calls 202 and the 209 digit *87 to answer another call actually answers the 201 without wanting it.

I have several customers with this need and this lack limits my sales.

[Support]

Hi,

 

Not really sure what you're trying to achieve here. Can you please explain it better?

[impiantitel]

example scenario:
Company first floor -> extension 201-202-203-204
Company fourth floor -> extension 209-210-211-212
Company seventh floor -> extension 215-216-217

if example 209 calls the 217 and extension 201 dials *87 to answer the other call actually answers the 209.
And that's not good.
you would need to create response groups for absent,
example:
group 1 -> 201-202-203-204
group 2 -> 209-210-211-212
group 2 -> 215-216-217

with *87+ inside I answer to the extension ringing
with *87 I answer in a generic way
with *87+2 (example) I answer the incoming call on group 2
Almost all telephone exchanges have this option, even Grandstream's UCM for example has this important option.

[Vodia PBX]

You can dial *87 but you can also dial *87xxx where xxx is the group that you want to pick up. You can also put the group on a BLF button where the user just has to press the button.

[impiantitel]

I guess you mean *87+hunt group.
I'm referring to something different.
Create Pickup groups where to insert the extension example 6222
then any call comes in the 6222 pickup group just make *876222

[Vodia PBX]

Pickup groups can be set up using the BLF buttons - it works with the pickup code but without the extension behind the code.