Jump to content

TAPI ConnectWise Integration


Recommended Posts


We recently activated the TAPI integration with ConnectWise Manage for our support desk however we quickly found an issue that led us to having to disable it straight away,


With TAPI enabled and ConnectWise open we can make calls from the desk phones however afterwe trigger a call from ConnectWise and then try make a call from the desk phone all iInbound and Outbound calls to/from that extension show Busy as soon as the call starts to ring.

If we then try to trigger a call from ConnectWise the call works fine. If we close ConnectWise then the desk phone works straight away no issues. If we open ConnectWise again it remains working until we trigger a call from ConnectWise.


I've mentioned ConnectWise alot however we are also talking to them to see if there are any issues they could assist with at the same time.

Link to comment
Share on other sites

  • 1 month later...


No - We checked the TAPI via Debug and nothing showed up. I was hoping to get a log from the PBX to see what it does when a call is made from the handset and the pbx is rejecting the calls as "Busy"

I made a video of it to demo the issue if I could send it somewhere for review?

Is there a log of just the TAPI/TSP?


63.0 (CentOS64)
Build Date:
Apr 18 2019 16:50:33
Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...