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Message indicator light not working

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Vodia PBX Version: 63.1 with Grandstream phones; the message indicator light does not work. When someone leaves a message, the light turns red for a brief second and turns off. There used to be a setting for turning the message indicator light on for a message. but since upgrading, that setting is now missing.

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There was a similar problem with snom phones - according to the RFC the PBX is supposed to send a NOTIFY after every SUBSCRIBE refresh - even if the refresh is every 30 seconds. What the RFC does not say is what should happen when that NOTIFY is not coming. Most phones just keep things as they are, so they will keep the lights on. Seems like Grandstream reads in their firmware also from the RFC that the LED should be turned off. We'll probably have to give up and send the NOTIFY to every subscriber even if it is a gross waste of resources.

P.S. 63.1 is not a full release - we keep building it for those who want to be on the latest & greatest.

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2130, 2140, 2160, and 2170's.

I found a work around by going to each extension and setting the extension to send the email as an attachment and keep the message new. This turns the indicator light on and flashes. When you have it set to not send an email, the light does not come on. I can see this annoying some customers getting email and the light. It'd be nice to be able to get just the light without email, or just email, or both light and email, depending on the choices made by the individual.

 

The version installed was the version I was told to install to fix a different issue that came up.

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If you have the PBX send out the email and then delete the message, the light will flicker briefly while the message is in transit internally (we consider that a feature). The PBX cannot know if the email was read or not, that is why the message is supposed to turn off after the email is out and the message deleted.

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