Registration Fails after IP Changes.

[Musarano]

Hello again!

I would like to get back in the topic once again, since i triple check the issue that only one of the customers i have is experimenting.

They are using same equipment, same Firmware, same Domain on Vodia PBX, etc..

I changed the password several times, including using fresh start of different browsers to avoid caching fields etc. As well on the Vodia PBX side of coarse.

Things are the same,. their IP address gets banned, no matter how much i increase the settings on white list in vodia security.

I tried, different combination in GS PBX too, same results at the end.

I have some of the logs portion, perhaps bring some light?

[8] 5:38:44.603    Could not find a trunk (6 trunks)ⓘ
[9] 5:38:44.603    Traffic from 166.172.186.76 ignored because domain does not matchⓘ
[5] 5:38:45.102    SIP Rx 166.172.186.76:25238:ⓘ
REGISTER sip:PBX.com SIP/2.0
Via: SIP/2.0/UDP 10.86.110.92:5060;rport;branch=z9hG4bKPj9ed8f435-8a4e-425f-a6d4-1089e19185f2
From: <sip:3400@VODIAPBX.DomainName>;tag=d2e851ac-81e8-4a61-b89b-9ad1da1cc4c9
To: <sip:3400@VODIAPBX.DomainName>
Call-ID: 77956bd1-f66b-4b0b-b7e5-68d2598711b8
CSeq: 26206 REGISTER
Contact: <sip:3400@10.86.110.92:5060>
Expires: 120
Allow: OPTIONS, INFO, SUBSCRIBE, NOTIFY, PUBLISH, INVITE, ACK, BYE, CANCEL, UPDATE, PRACK, REGISTER, MESSAGE, REFER
Max-Forwards: 70
User-Agent: Grandstream UCM6202V1.4A 1.0.19.29
Content-Length:  0

 

Hope this helps.

-M

[Support]

You can try to enter the IP 166.172.186.76 in the "alias" section of your domain on V PBX and also under the field "Explicitly list addresses for inbound traffic" inside the trunk. Maybe that makes a difference.